Vashon Tnee

* Confer with customers by telephone or in person to provide information about product services, take or enter orders, cancel accounts, or obtain details of complaints. * Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. * Check to ensure that appropriate changes were made to resolve customers' problems. * Determine charges for services requested, collect deposits or payments, or arrange for billing. * Refer unresolved customer grievances to designated departments for further investigation. * Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. * Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.