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United Healthcare Group Salesforce.com Usability Audit and Recommendations

As User Experience consultant for Rockfish Interactive, conducted a discovery process of SME and user interviews as well as page-by-page analysis of custom implementation of Salesforce.com for United Healthcare Group CRM app to document current state of Salesforce.com, as well as user needs, to establish tactical and strategic direction as basis for recommendations.

Available
Freelance, Full-time
Bryan Daniel
User-centric Product Development Arlington, TX