Tony D. Lockett

Archive Aid, GS | St. Louis, Missouri National Personnel Record Center GS 0401, Full-Time/Federal Civilian Sorted and organized military approximately 700+ records for re-file daily Performed box maintenance to ensure records are properly stored and secured Re-filed military records, by securing charge orders and placing records in the proper location Coordinated with team leads and supervisors to correct issues with incorrect labels and misplaced records Met required daily quotes for records filled, sorted and re-file carts made Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records. Developed organizational systems for newly digitized content to streamline usage. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Created regimen of routine quality analysis assessment as well as special testing procedures showing qualities of materials and environment not tested regularly. Monitored and evaluate customer service phone calls daily and provided feedback based on monitoring form Developed new employee training curriculum and implemented process improvements, documentation Mentored and trained 12 new staff members: retrained 20+ employees on the new process Plan and made recommendations to upper management based on feedback from monitoring results Encourage new approaches to the work process and facilitate a work environment focused on quality and brainstorming sessions Prepared progress and other charts, reports, graphs, etc. computing data, and summarizing results based on specifications Analyze and synthesize information available from various databases and programs to create information tools Performs special assignments in keeping with the formal training plan Includes administrative assignments to develop knowledge of the mission and organization of the financial community. Monitored completed work and provided feedback to improve team member performance. Contributed to business growth by confirming customer satisfaction with service and quality. Created and revised SOPs and training materials. Crafted quality control tests to analyze data for process improvement initiatives. Coordinated with management team to prioritize sustainable cost savings plans. Attended weekly meetings with IT department.

Designed new, on-brand visual elements focusing on concept and messaging. Generated digital image files for use in digital and traditional printing. Selected colors and themes while adding functionality to create new designs. Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs. Worked with customers to present mockups and collect information for adjustments. Submitted design ideas to plan projects with customers and managers. Created corporate brands by designing cohesive looks between logos and letterheads. Developed website layouts, templates and unique branded looks for hundreds projects. Utilized knowledge of production to create high quality images. Used Photoshop, Lightroom, Element, and Procreate to create images and layouts. Edited video by adding graphics, titles, audio and special effects. Reviewed video and selected best footage for storytelling. Analyzed video content for quality control and editorial corrections. Managed graphics, sound, music and color corrections for marketing videos. Uploaded final cuts to content management systems and client platforms. Provided onsite event editing to create quality media content and accommodate tight deadlines. Supervised project phases from storyboard and script phases to final delivery. Implemented keyframe animations effectively within content to drive intended narrative.

Civilian 0602, Full-Time/Federal Civilian Demonstrated self-reliance by meeting and exceeding workflow needs. Motivated and encouraged team members to communicate more openly and constructively with each other. Selected and edited documents for publication and display . Developed organizational systems for newly digitized content to streamline usage. From Archive Aide to Archive Technician (within 6 months) Analyze on average 27 cases/inquires related to military records per day Examine records or alternative sources for availability of information maintain appropriate backup of files Occasionally contact veterans to discuss records, eligibility, and documents needed Review requested information and determine if they are releasable prepares responses Chief Designer and Organizer for Core 1 Bulletin Team Project leader for Employee Engagement Committee Awarded Pacesetter award 18 times in a span of two years Excellence in Government Award for Navy Medal Administration Team 100% Accuracy for performance excellence and invaluable contributions during FY2019 Performer of the Month for FY2019 Personal Best Challenge Awarded for performance excellence in FY2019 Created and maintained retrievable computer archives and databases.

Dept. of Veteran Affairs | Veterans Benefits Administration GS-0901-09, Full-Time/Federal Civilian Advise and provide information on benefits and rights. Explain pertinent legal provisions, regulations, and related administrative practices and their application to specific cases. Assist individuals regarding how best to provide needed documents and evidence required. Initiate inquiries to resolve errors, delays, or other problems in obtaining benefits. Complete claim and appeal related work. Counsel Veterans, their dependents, and survivors via assigned access channel, (telephone, email, video, or chat) concerned with Veterans. Assist the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits. Explain the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted. Explain VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, and all pertinent information available within the systems of record. Process change of address requests, establishment of, or change to direct deposit banking information, burial allowance claims, dependency claim. Respond to interactions where the customer wishes to speak/discuss to a "supervisor, " by attempting to deescalate the interaction by immediately addressing the inquirer's needs prior to referral for a contact by a supervisor. Managed high volume of phone calls and coordinated well-organized appointment schedules. T L Helped draft, edit and transmit legal documentation such as motions and letters. Acted as liaison between clients, vendors and attorneys.

- 03/2020Archive Technician

- 04/2016Receipt Department of Agriculture U.S.D.A. Rural Development