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Graphic Design and Marketing
Mar 2012 - Present (12 years 9 months)
• Manage and developed HandyPro’s digital marketing department
• Create all artwork for the corporate office and for the 40 franchisee
• Maintain the HandyPro website and the team intranet site
• Set up new employees with e-mail accounts and assist with training
• Develop territory maps for perspective franchisees using geometrx mapping software
• Lead in training all employees and franchisees on scheduling software
• Invoice commercial accounts through QuickBooks
• Account manager on multiple vendor accounts
• Redesign documents and presentations for the CEO & CFO
• Assisted in debugging the scheduling software during its creation
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Call Center Representative
HandyPro
Mar 2012 - Oct 2012 (7 months)
Assist client with setting up an appointment with one of our technicians
Help train new employees in the call center
Update information in the database (zip codes, franchise information, client information)
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Sales Associate
Office Max
Aug 2011 - Mar 2012 (7 months)
• Checked out patrons at the cashier
• Assisted patrons with questions and finding merchandise
• Counted down drawers at the end of the night
• Assisted in training new employees
• Stocked inventory
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Manager
A&W
Jun 2006 - Aug 2011 (5 years 2 months)
• Helped hire and train employees
• Assisted on the front line, drive-thru, and kitchen
• Collaborated with the owner to create promotions to help bring in customers during the slow season
• Ordered and stocked inventory
• Created the weekly employee schedule
• Dealt with dissatisfied customers while aiming to please them