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Design Specialist
Modsy
San Diego, CA
Oct 2019 - Jun 2020 (8 months)
• Respond to all customer inquiries through email and phone
• Assist with elevated customer interactions
• Use Modsy’s 3D proprietary tool to create designs in customer’s space
• Recommend products from virtual 3D rooms
• Consult with customers during real time; assist in design revisions
• Overcome objections to purchase furniture
• Offering style advice and helping customers make purchasing decisions
• Provide a seamless journey for the customer from start to finish
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Interior Designer, Project Manager, Showroom Manager
Aug 2016 - Jul 2019 (2 years 11 months)
• Complimentary In-Studio Consultations, In-Home Consultations
• Develop and maintain client relationships
• Assist throughout the design process: field measurements, develop a project timeline, design research, selections, specifications, custom product quotes, pricing, budget, estimates, invoicing
• Project organization: preparing, managing and maintain project binders, files, correspondence and drawings
• Presentation preparation, attend client meetings
• Order placement and planning, follow up procedures and project management
• Accounts payable / receivable
• Oversee installation of the design elements
• Client / vendor communication: phone and email follow up, resolving issues
• Continuous training with individual manufacturer’s to be knowledgeable of their products
• Supervisor of internship program
• General administrative duties: filing, answering phones, showroom tour and guiding clients on our design process, scheduling, vendor management,
sales reps meetings