After several years of organizational development, GSA officially launched FAS with the promise of excellent customer service and industry-leading solutions. The brand we developed at JDG was everywhere at the opening ceremony, from the banner on stage, which read, "One Mission. One Country. One Source." to FAS's new "At Your Service" marketing icon featuring a concierge I illustrated (the ultimate customer care provider). New brand advertisements began running in top publications, and posters appeared in Metro stations near federal buildings. We also developed a communications plans for GSA corporate and product divisions, a print literature system, interactive multimedia, GSA Expo promotions (including special "At Your Service" hotel keycards and door hanger), and much more. A “z-card” and calling tips brochure were produced to educate employees on the new organization and how to talk about it with their customers.