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Graduate Design Thinking and UX Intern
Apr 2014 - Present (10 years 3 months)
• Creating interactions for CRM, commerce, and 3D viewer for major luxury aircraft builder
• Leading design workshops and ideation with clients
• Shaping product development at various stages of the product life cycle from concept development to validation
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Graduate Researcher
Carnegie Mellon University
Aug 2013 - Present (10 years 11 months)
Research, review, and critical theory on design, affordances, and semiotics
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Design Research Lead
Museum of Electricity of Madeira
Jan 2013 - Dec 2013 (11 months)
• Scoped strategy for content design, experience design, and interactive design
• Conducted user research studies, competitive intelligence, and analysis on interactive installations to understand user behavior and generate insights and design ideas
• Developed prototype and concept for interactive museum exhibit on energy sources and energy consumption
• Tested and validated design objectives
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Graduate User Experience Research Intern
eBay Inc
Jun 2013 - Sep 2013 (3 months)
• Independently analyzed and coded qualitative data
• Distilled insights and made design recommendations from longitudinal diary study for long-term planning
• Presented insights to various stakeholders, research and product teams across the end-to-end experience
• Mapped insights to customer journey touchpoints
• Conducted user study, QE testing for features and flows
• Led design and strategy concept and prototype team
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Graduate Research Assistant
Madeira Interactive Technologies Institute
Jan 2013 - May 2013 (4 months)
Designed and ran preliminary eye-tracking study and think-aloud to understand user experience of personal energy usage informatics