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Operations Manager
Oren's Coffee
New York, United States
Manage day-to-day operations of seven coffee shops ensuring that every customer has an outstanding visit and each barista feels proud of their work Hire for, schedule, and lead a team of 42 baristas while decreasing labor costs by 16% Designed, piloted, and reintroduced the cash system, improving company-wide sales 5% Organized and initiated a training program focusing on customer service, coffee preparation, and maintaining Department of Health sanitary standards Sourced, tested, and negotiated with six different food companies to improve product options, leading to an 80% increase in grab-and-go food sales Initiated the closing of a struggling shop, thereby improving the financial health of two nearby shops Create sales forecasting spreadsheets and monitor sales in order to identify key customer insights and ensure all coffee beans brewed or sold are freshly roasted Write training documents, handbooks, weekly newsletters, and report templates to guide staff
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General Manager
Birch Coffee
New York, United States
Present
Grew store revenue 5-10% by ensuring products were always in stock, providing outstanding customer service, and overseeing production of high-quality drinks and orders Created company-wide spreadsheets to forecast sales, anticipate inventory needs, accommodate supply lead time, assist with logistics, and minimize waste Established new protocols and training materials which helped increase sales transaction speeds by 15% August General Manager, Commons Cafe