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Head of Community
Jun 2019 - Present (5 years 5 months)
Balancing duties of social media management, community outreach and sales support for artists and teams in the music industry.
Assisting CEO in client calls to present results of analysis for artists to understand correlative relationships in their social media, streaming and sales data.
Sourcing digital assets and utilizing graphic design skills to create engaging content that is consistent with messaging and brand.
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Creative Pro
Newton, MA
Aug 2017 - Feb 2022 (4 years 6 months)
Teaching workshops and presenting live interactive instruction specialized in audio, video, and photography on Apple products to a wide attendee demographic.
Acting as resource for store team and customers in regard to professional music, art, and design needs and providing training to new team members.
Content Marketing - Apple Corporate - Cupertino, CA (Remote) — 2021
Was selected from among thousands of applicants for competitive 6 month career experience with Apple Corporate Creative Marketing.
Collaborating with cross-functional teams in a remote setting across time zones.
Gathering and analyzing data and internal analytics performance for YouTube series.
Creating and reporting on internal company surveys for corporate employees.
Technical Support Advisor - Apple Care - (Remote) — 2020 - 2021
Troubleshooting issues over the phone with a focus on iOS software and hardware.
Assisting customers with a wide ranging set of customer service issues with empathy and exceptional listening skills. Providing strong outcomes with a high success rate in an extremely fast paced environment.