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Senior Account Associate
New Orleans, LA
Sep 2014 - Present (10 years)
- Directly manage online marketing efforts for 45 clients in various industries, including interaction via phone and e-mails
- Independently plan, implement, analyze, and make adjustments to client campaigns to meet their goals
- Schedule and lead client meetings, phone calls, and presentations independently
- Provide expert and courteous customer service
- Resolve client challenges
- Respond to and follow through on all client requests promptly
- Review various types of content including website copy, social media posts, press releases, blog posts, etc.
- Create and review monthly and ad hoc reports; identify and analyze strategic opportunities for clients
- Review, analyze and evaluate the following: data analytics, keywords, conversions, and other performance & strategic aspects of online marketing
- Adjust quickly to adapt to ever-changing online marketing trends
- Work and interact with internal departments to ensure a positive work product
- Manage and maintain task list within project management software
- Leading trainings for new and existing teammates
- Support manager or take on additional responsibility to support team as necessary including: more advanced / high touch accounts, projects to enhance team efficiency, cross-departmental collaboration on projects and process refinement
- Acts as a mentor and resource for new and existing team members
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Marketing Intern
New Orleans, LA
May 2014 - Present (10 years 4 months)
- Produced promotional flyers and online advertisements for various seminars and events
- Developed brand identity for The Gathering Elementary Prep School
- Collaborated with a team on content and copy of various projects
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Administrative Director
Athens, GA
Jul 2013 - Present (11 years 2 months)
- Rebranded logo and website
- Created and managed marketing presence of the organization
- Directed all administrative responsibities including finances, communication, and event planning
- Built relationships with youth
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Team Leader
CleanPro
Athens, GA
Dec 2012 - Jul 2013 (7 months)
- Helped lead a team of 3-5 people
- Maintained the cleanliness of 4 office and community locations
- Increased efficieny in quality of product and speed of delivery
- Learned the importance of small tasks affecting the bigger picture