De Volksbank adopted the strategy of human centered banking that will benefit the customer, employee, society and profitability all together.
For this I was recruited into the strategy department of the bank as an innovation manager to design new initiatives, propositions and business models that are in line with this new strategy.
For almost 10 months I have been embedded at a FinTech startup in Silicon Valley called Pivotus. Pivotus has created software that allows our customer facing staff to remain connected to a customer and form a relationship. I helped the implementation team with transforming call center agents or branch staff to personal advisors. Besides that ideated on what new propositions can be build around this new relationship.
