Rich Buttiglieri

- Built and led a global team of UX designers, researchers, and managers while driving organizational change to become a user-centered culture of curiosity inspiring product innovation that delights our end users.
- Transformed a declining NRR of 80% and -42 NPS into impressive NRR of 102% and highly positive +22 NPS by executing an impactful UX strategy, addressing critical UX debt and fostering empathy for target users. Spearheaded innovative approaches to inspire and drive innovation.
- Matured the UX practice through driving the creation of behavior-based personas, UX audit, and a Design System consisting of our design philosophy, design process, style guide, and GUI components.

- Developed and promoted a world-class UX research practice from the ground up and tailored to the organization’s current and future level of UX maturity.
- Championed the value of Design Thinking and UX research methods while partnering with stakeholders across the business regarding key deliverables and the resulting positive customer outcomes.

- Created Intralink’s first UX Research practice, hired and managed a talented
- Successfully influenced product direction and innovation through generative research as well as improved products user experience using different UX evaluation methods.

- As head of UX for Pearson’s higher ed division, I built and directed a user experience design and research practice for Pearson’s edTech family of teaching and learning products, which generated $1.5B annually.
- Revolutionized how writing assignments are administered and graded across higher ed resulting in student grades improving by 1.5 basis points. Led the UX research to conduct extensive discovery research informing the design direction and managed internal and external UX design staff for several releases.
- Led the UX research and design effort for innovating the next generation of learning applications for sciences, humanities and social sciences solving unique pedagogical challenges of general education courses.

Senior member of consulting staff at a world-renowned user experience research and design agency. Managed many facets of the consulting business from marketing and business development, to leading user experience research and design services for clients while managing and mentoring research associates.
- Client work included defining tailored corporate UX strategies, discovery field research, UI design, usability tests, expert UI/heuristic reviews, and focus groups. Products included B2B and B2C desktop, mobile and web applications, consumer electronics, medical devices (for consumer and medical professionals), industrial machinery, and e-commerce web sites.
- Partial client list: Autodesk, BCBS, Big Fish Games, Bose, CSG, Discover Financial Services, Fresenius Medical Care, Harley Davidson, H&R Block, Invensys, Kodak, Liberty Mutual, MassMutual, Merrill Lynch, Nokia, NY Dept. of Health, Roche Disetronic, Thomson Reuters, Volkswagen, WelchAllyn, World Travel Holdings

From 1997 to 2003, my career focused on designing and evaluating the user experience of desktop and web-based applications as well as managing a team of usability engineers.

From 1988 to 1997, I held software engineering positions that combine interaction design with front end coding to deliver desktop applications with user experiences that meet the specific needs of their respective target audiences.