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Partner, Design Strategist
UPSTREAM
Sep 2011 - Present (13 years 3 months)
UPSTREAM is a people-centric innovation consultancy.
We help leaders define the right offerings to achieve customer goals and business impact.
Our customer journey methodology helps leaders generate, prioritize and direct growth initiatives.
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Director of Strategy and Design
M3 Design
Jul 2008 - Aug 2011 (3 years 1 month)
•Led the multi-disciplinary team of design strategists, researchers and designers
•Created value for clients through the delivery of award winning design strategy that resulted in competitive advantage and growth
•Responsible for strategic vision, creative direction, account management, program management, resource planning and team personnel development
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Senior Designer
M3 Design
Jan 2002 - Jul 2008 (6 years 6 months)
Managed and contributed to product innovation initiatives for clients that ranged from Fortune 500 companies to start-ups in consumer, healthcare and enterprise markets. Responsibilities included:
• Ethnographic research
• Design strategy
• Brand development
• Conceptualization of new product development
• Graphic and packaging design
• Digital user-interface design
• Project Management
• Manufacturer selection and liaison
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Innovation consultant
Astro Studios
Apr 2001 - May 2001 (1 month)
Provided innovation strategy services to Fortune 100 clients.
•Created a vision strategy for Compaq that imagineered data-centers of the future
•Developed Compaq’s next-generation PDA and created a strategy for a product eco-system that extended their market leadership
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Senior Designer
Zoo Design
Jun 1997 - Oct 1999 (2 years 4 months)
•Developed a new, internal brand and supported its launch through the creation of an eco-system of collateral, products and packaging
•Delivered product innovation into the areas of home audio, consumer electronics
and kitchenware for international clients
•Led the new product innovation group and ensured the excellence of all their programs
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Designer
Form Australia
Aug 1992 - Apr 1996 (3 years 8 months)
Provided multi-national clients with experience design services that positively impacted several brand interaction points, including:
•Product innovation
•GUI and user-interface
•Interior spaces
•Interactive exhibits
•Environmental signage
•Graphics and packaging design
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Design intern
Design Field, Inc
Jul 1989 - Sep 1989 (2 months)
•Innovation explorations to help the maker of the world’s best-selling flashlight determine “what’s next?”
•Experience design of an immersive, branded space for a wine-maker
•Story-telling through in-store POP displays that launched a new range of cosmetics