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Partner
Kitchener, ON
Jun 2019 - Present (5 years 2 months)
Co-founded a values-driven design and systems thinking nonprofit consultancy focused on social and ecological transformation. Unless helps integrate systemic interdependencies into our clients’ decision-making through research projects, capacity building, content creation and experiments. Across all projects, I co-lead and all aspects of the design process.
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Director, Knowledge Mobilization
Kitchener, ON
Jul 2018 - Mar 2019 (8 months)
- Stewarded internal and external training and capacity building in human-centred design, quantitative and qualitative research methods, and Overlap’s approach to working through complex social challenges.
- Regularly gave presentations and led participatory workshops with audiences large (120+) and small (3-8) on various aspects of the human-centred design process.
- Helped evolve Overlap’s training content, design education modules and materials with an eye for igniting passion and enthusiasm for the power of human-centred design
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Head, Project Management
Kitchener, ON
Oct 2017 - Jul 2018 (9 months)
- Led all client interactions on active projects (+/-25 projects at any given time), dedicating energy to ensuring client project teams had exceptional experiences
- Regularly referred to my past project experience to contribute to new proposals and support existing clients through the phases of design process
- Stewarded the project vision and ensured the needs and voice of the client were considered in project decisions
- Monitored project progress and proactively communicated project activity to clients and internal senior leadership, stoking creative confidence through genuine relationship development
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Senior Design Researcher
Kitchener, ON
Sep 2015 - Oct 2017 (2 years 1 month)
On all projects I was a part of, using design research tools and techniques, I represented the voice, perspective, needs and passions of the user in all phases of the design process. In this role I would regularly:
- Collaborate with internal and external stakeholders to define project objectives
- Work as part of the Transformation Design team using an Agile project management approach—striving to deliver results for clients every day
- Develop design research and engagement plans focused on fulfilling project goals
- Employ a human-centred design mindset to engage with end users from a position of empathy, curiosity, integrity and respect
- Collect research data through a variety of qualitative and quantitative methods
- Design and facilitate engagement sessions with clear rational and experiential aims
- Glean insights from, and identify themes within, design research data and communicate them to the client in compelling and influential ways