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Front Desk Personnel CASABLANCA HOTEL
San Juan, United States
Processed guest payments, in charge of check-in and check-out process, entered reservations, answered emails and monitored room availability using Open Hotel software. Provided concierge services and served as receptionist. Fostered strong working relationships with all hotel departments. Also, designed restaurant menu.
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Assistant Manager VILLA HERENCIA HOTEL
San Juan, United States
Supervised all hotel departments, processed guest payments, answered emails, monitored room availability using Open Hotel software, provided concierge services and handled costumer complaints and queries. Carried out inspections, planned maintenance work and dealt with contractors and suppliers.
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Front Desk Personnel
VILLA HERENCIA HOTEL
San Juan, United States
Jul 2015 - Mar 2017 (1 year 8 months)
Processed guest payments, in charge of check-in and check-out process, entered reservations, answered emails and monitored room availability using Open Hotel software. Provided concierge services and served as receptionist. Fostered strong working relationships with all hotel departments.
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Intern
UNIVERSITY MUSEUM AND ACADEMIC SENATE (MUSA)
Mayagüez, United States
Jan 2016 - May 2016 (4 months)
Worked as secretary in the administrative office. Served as museum docent, offering guided tours and watching over artworks on exhibit. Assisted the registrar in managing collections.