Jonathan Mullineux

ChangeGroup is a global currency exchange business, with 120 branches within airports, shopping malls and high streets in 22 cities, across 11 countries across Europe, North America and Asia Pacific.
In my role I manage the design and fit out of the ChangeGroup branches throughout Europe, from initial design concepts, through to operations and hand over, including managing budgets for all stages of the process and for final fit out, while managing the network of local architects and contractors for the fit outs.
I report directly to the board, advising on new site and pitch acquisitions, how best to strengthen brand development in both retail and graphics design, and how to ensure the ChangeGroup brand remains customer focused. * I manage the property team, which involves overseeing the existing portfolio of stores and ensuring that they are maintained and updated within their lease life cycle.
A vital part of my role is keeping up to date with all innovative products coming on to the market, to help attract customers and build on the customer experience. I have built a good supplier / contactor network. Beyond Communications, Head of retail design and delivery London & UK

Working on 18 UK shopping centres for Hammerson, Lend Lease and M&G. Reviewing designs and advising incoming brands, managing their delivery within some of the UKs flagship shopping centres. Helping the clients develop guidelines and strategies to get their brands in to the centres efficiently, whilst ensuring that the end result is both well designed and sustainable, but always focussing on the customer experience.
Approving and delivering, on behalf of the landlords, a broad spectrum of retail and leisure brands. In some cases working closely with the design teams to improve the level expected, and working with them at all stages of the project. Once the unit is on site meetings with the tenants and centres facilities teams regularly to review progress and resolve issues. Conducting final snagging and signing off inspections prior to opening. The key is getting the detail right.
Client development, through detailed discussions, planning and strategy to meet their expectations and requirements. Working closely with clients to deliver a personal service, and keeping them updated on new trends and innovations that could benefit their businesses.
Looking at shopping centres from a customer prospective and developing solutions, whether it is interior design or graphic application, with the focus on enhancing the customer experience and increasing customer dwell time and spend. The customer journey is the key element to successful design.
Developing central design guidelines and strategies on all aspects of the design and build processes in line with the company’s requirements.
Developing both well designed retail units and design guidelines with the studio team on budget and to deadline, while also ensuring key stakeholders are kept up to date on project progression and costs.
Reviewing the delivery processes to make them as efficient as possible while managing chargeable fee structures. Developing my team to be able to deliver and be client facing.

Managing and approving the design and delivery of new and existing tenants within the assets of Bluewater, Overgate (Dundee) and the development of Greenwich Peninsula. Designing and developing strategies that keep the centres current, innovative, safe and sustainable for customers and financially profitable.
Working on all aspects of the design and delivery process to ensure that it meets the brand, sustainability and safety requirements we, the landlords, require of tenants brands within the centres. Building internal and external business relationships.
Managing and updating all asset drawing records covering all areas, instructing architects and property teams to undertake surveys where necessary.
Designing and developing landlord's areas to be safe, sustainable and revenue generating. Looking at ways assets can be enhanced and developed to accommodate potential new tenants and also working on the feasibility of these spaces. Researching retail design trends and new innovative technologies to keep the centres competitive. Working alongside leasing, marketing and commercialisation departments in developing the look and feel of the assets.

Zebra Projects Ltd. London and Copenhagen The design and development of retail solutions and their subsequent implementation with project rollouts in Europe, Russia, the Middle East and the Far East for a large range of international blue chip retail brands Baugur group, Debenhams Plc, MH Alshaya, Pantaloon, Robinson, Rivoli group, Sogo and Waterstones.
Developing existing and new brand identity, FF&E and store architecture.
Designing innovative fixtures and fittings supported by design guide lines.
Detailed design and layout planning of clients sites, including developing drawing packs for both presentation and construction in AutoCAD, Micro GDS, Illustrator and Photoshop.
Liaising with suppliers for tender and delivery of projects to site.
New business development primarily through pitches and presentations
Setting up a Scandinavian office in Copenhagen to develop projects for existing and new clients.

Pennington Robson (Leisure division of Zebra). London Developing a range of designs for new restaurants, bars and eateries from project management through to completion.
Davy's Wine Bar: Developing a design interventions document for the improvement of an existing central London wine bar. Working within a strict budget and aggressive deadline for the design, this project was delivered both within budget and deadline and led to further contracts.
Café Amano: This new client wished to develop a take away unit and restaurant unit in Bristol. Designs focused on user flow and service while incorporating the established Amano brand.
Design development of a French brassiere in Kuwait with a brief of combining a Parisian bar style within the local cultural context by the creative use of materials and finishes.

Designing retail interiors and branding for a variety of international blue chip and medium size businesses, both in the UK and world wide for clients such as Estée Lauder and Creed cosmetics.
Generating pitch designs and presentations to clients, both in sketch format and computer visualisation using 3D Studio Max.
Designing site layouts and fixtures for drawing packs using Vectorworks.
Working with smaller start-up companies designing their corporate identities, brand awareness and sales promotion strategies, from letterheads through to interiors and shop fronts. Developing websites for 360 and clients.

New product development Designed and developed a variety of new products for the DIY and home improvement market.
Concept level development, manufacture and testing, to in stores implementation.
Reviewing and assessing emerging markets and new product opportunities for possible UK distribution.
Modelling budgets, pricing strategies POS strategies in anticipation of a product launch.

Working within a team of graphic designers developing innovative 3D solutions for clients. Projects ranged from exhibitions through to retail and domestic interiors. Clients - British Army, private clients, commercial and public (English Heritage).