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UX Design Lead
Oct 2021 - Jan 2024 (2 years 3 months)
Ensuring best-of-class user experiences for Operations Center web and mobile SASS products. Collaborating with PMs and Devs on product roadmaps, quantitative/qualitative user feedback and business goals to determine which innovations are best to design and develop. Providing direction to UX design, interface design system and UX research staff on how to design and deliver low and high fidelity mockups. Lead a charge to bring Adobe Analytics and AI-powered insights to UX design team. Guided products towards ADA/WCAG compliance.
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Product Design Lead (Manager)
Dearborn, MI
Oct 2019 - Oct 2021 (2 years)
I lead the Mach1ML (machine learning platform) design team of five designers and work with design leaders to evangelizing the Agile Design process and putting Design Thinking into practice. I helped scale the design team across the larger department: working with recruiters, writing job descriptions, reviewing resumes, interviewing, on-boarding and mentoring new hires. I also serve as the design practitioner for two Agile teams within Mach1ML.
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Owner, Operations & Lead Designer
Printigree
Oneonta, NY
Jun 2017 - Jun 2019 (2 years)
I owned and operated a digital print and design company. I ensured the equipment was maintained, prints were completed to spec and that customers were happy. We specialized in fine-art reproduction and photo restoration. I learned every day what it meant to be a small business owner in an ever- shifting industry.
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Sr. UX Consultant
Wellington, New Zealand
Dec 2015 - Apr 2017 (1 year 4 months)
Planning and executing field work, subsequent research synthesis, and delivery of relevant artifacts. Using research-based data to create innovative experiences across a range of public and private sector clients. Art direction for still and video assets for use in print and digital media.
• Leadership through UX research planning, interviewing, synthesis, and delivery
• Brain-storming and prototyping to successfully win RFP bids
• High standards for web accessibility, usability, and SEO
• Focus on written content as a usability element
• Building and managing photo and video assets
• Business goal oriented, self-driven time management
• Mentoring young/small companies to healthy design thinking
• Promoted metric/analytic-driven reviews as a new revenue stream
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Senior UX Designer (Contract)
San Francisco, CA
Mar 2014 - Apr 2015 (1 year 1 month)
Built delightful user experiences in the marketplace and purchasing teams through research and analytic response. Shaped design process for both small teams and larger design body.
• 180% increase in 3rd-party developer pay-outs
• Constructed system for tracking research users company wide
• Conducted in-person interviews, focus groups, user surveys, and sentiment charting sessions
• Slashed design overhead and process to fit into one-week sprints
• Empowered devs and PMs to use design concepts and tools
• Public speaking engagements in Berlin & Sydney
• Created UX Speed Dating to promote UX practices in Silicon Valley
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UI/UX Designer (Contract)
Sunnyvale, CA
Nov 2013 - Mar 2014 (4 months)
Front-end developer and UX designer working across teams and projects. Offering UX-driven decision making and direction to technical teams.
• Emphasis on visually striking solutions without compromising technical specs
• Utilizing fringe-tech to build and deploy global products
• Designing large and small-scale touchscreen experiences
• Helped develop a new, "macro-responsive" method using CSS/jQuery
• Mobile-first/cross-browser experiences for some of Silicon Valley’s largest tech companies
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Prototype Designer
San Francisco, CA
Jun 2012 - Jan 2014 (1 year 7 months)
Lead designer for the CTO and CivicIdeas teams focused on young, experimental, expansion projects. Overhauled products using frameworks and agile methodologies.
• Brought industry-changing product from napkin sketch to beta launch
• Pioneered company’s user research process and conducted deep research
• Helped highlight new verticals through research and analytics
• Completely rebuilt application using custom front-end framework
• Used design process to improve internal systems and software
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Fellow (Design)
San Francisco, CA
Jan 2011 - Nov 2011 (10 months)
Worked with federal and city government agencies to develop new ways to encourage online community engagement. Helped establish organization into thriving entity it is today.
• Received bespoke training from industry leaders
• Collaborated with staff to produce branding assets and technical writing for organization
• Developed script for and conducted over 100 in-person research interviews
• Organized and ran multiple tech sector events in Philadelphia and San Francisco
• Launched Philadelphia’s first public transit app, Septa.mobi
• Helped build veteran job search app with Whitehouse + DoVA