PeopleSoft - User Research
Led and managed large-scale user research efforts on four new product initiatives leading to a higher quality user experience. Led and mentored a team of user researchers to execute field research effort. Established Field Research vision and introduced new task analysis and research methodology to PeopleSoft product development organizations. Led and facilitated participatory task analysis sessions at 12 customer sites with a total of 90 participants. Conducted user interviews with 60 users at 11 companies. Delivered comprehensive field research results. Results included personas, detailed business process flows, user task flows, prioritized user issues, product functionality gaps, user artifacts, and competitive information and design feedback. Conducted benchmark usability tests on existing product. Conducted usability tests and extensive series of focus groups throughout new product development.