Misti Ward

• Design and create projects using technical and creative skills in color and space planning.
• Create home furnishing design solutions by selling Ethan Allen products that are consistent with the customer’s preference and budget.
• Customarily and regularly make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the interior design project and furniture sale.
• Professionally greet customers to establish rapport and obtain appointments and in-home consultations.
• Utilize corporate systems and technology to maximize efficiency in designing furniture projects, creating presentations and providing professional service for the design team’s customers.
• Enter and monitor orders utilizing the retail point of sale system.
• Remain current on design and color trends to create fashionable design solutions.
• Coordinate with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays.
• Participate in all corporate sponsored marketing and training programs.
• Educate customers on all the Ethan Allen sponsored finance options available to them.
• Contribute towards the development and on-going upkeep of the team’s design portfolio.

• Responsible for product awareness, customer satisfaction and driving sales.
• Consistently exceed sales goals by building productive relationships with in-store personnel.
• Styling sales floor based on requirements of the plan-o-gram.
• Accountable for daily maintenance of the Visual aesthetics on the sales floor. This enables customers to have an easy shopping experience.

• Created specification packets, like plan-o-grams, of Domestic and International interior finishes; including, but not limited to all interior carpets, furnishings, fabrics, wallcoverings, draperies, artwork, and accessories.
• Project managed Domestic and International new store openings, renovations, work requests and special projects including compiling working and final budgets, transportation documents, site reports, purchase orders and quarterly chargeback program.
• Created weekly project status reports, vendor production reports, and inventory analysis, for carpet, wallcovering and all previously mentioned items.
• Compiled and wrote specifications for all new stores, renovations and work requests worldwide: including presentation materials, production specification packages and project books.
• Revised artwork program to localize artwork images per store location and culture.
• Created a standard interior of office system furniture and color patterns in the international stores.
• Communicate and liaise with Marketing, PR, Press and Advertising through weekly in-house meetings.

• Provided commercial office space planning for a Fortune 500 company.
• Site surveyed and conducted move coordination, in conjunction with space planning, for all divisions resulting in a company reduction of 3 million dollars.
• Conducted weekly meetings with Divisional Presidents to review their requested office layout updates and provided direct reports with space planning solutions.
• Managed several projects simultaneously with minimal work day interruption for those divisions involved in their move.
• Created construction documents utilizing AutoCAD.
• Selected materials and finishes for office systems furniture and showroom furniture designs.
• Directly booked vendors for jobs after determining the most competitive pricing.
• Maintained budgets for projects.
• Managed purchase order process from beginning to end.
• Made timely payments to vendors.
• Conducted walk-throughs with contractors and vendors, at the end of each job, to ensure proper installations.
• Developed and completed punch-list items upon the completion of jobs and determined satisfaction of end-users.

• Met and interviewed clients to determine their needs and wants for their new spaces.
• Site Surveyed for custom residential designs to ensure accuracy for installations.
• Space planned and created presentations to help the client visualize the proposed design.
• Procured materials, furniture, and finishes based on determined client schemes and budgets.
• On-site for delivery and installation.

• Assisted clients, Architects, and Designers with product knowledge supporting management in achieving the annual multi million-dollar goals.
• Acted as a liaison to the Design Associates ensuring that every client was addressed and did not have long wait times.
• Assisted walk-in clients with design ideas based on their budget, requirements, and product interests.