Michael Wohlwend

Established ongoing customer interviews for product trio and core product transformation. Unified, 4 to 1, product vision across market and outcome silos. Designed program evaluation management system. Developed RICE-based opportunity prioritization boards and stakeholder process. Managed and prioritized product bug backlog. Researched industry changes. Set and communicated product roadmap. Improved interoperability with partner vendor leaders and engineers.

Year 1: Restructured knowledge base into browsable, outcome- and task-based architecture. Created role-specific knowledge base content area and titling convention to help users find role-relevant help.
Drove two years of 15% year-over-year increase in browsing vs searching behavior

Year 2: Engaged customers and company to create product mascot. Built/launched in-app guides for time-of-year tasks. Reviewed user needs and digital adoption platforms. Worked across multiple product teams to deploy. Collected and unified best-practices for difficult product workflows. Tested with customers, tracked usage analytics and iterated.

Year 3: Released • cross-suite Customer Effort Survey system to gauge ease of use • New Admin Orientation tours • New Learner Orientation tours
DAP usage: tens of thousands of monthly interactions, thousands of monthly completions

Year 4: Began working as product designer. Designed Visiting Resident Sharing Issue Summary “Fix it” buttons, organization hierarchy modeling and permissions assignment

Selected and launched software tool for business process management. Modeled 100+ work processes. Designed team logos for office wayfinding. Designed and developed interactive software simulations of flagship products. Scripted and animated customer recovery video.
Led development of enablement program for IBM Watson Health + Siemens Healthineers project
Consolidated multi-day user management training to single 2-hour session

Managed $100K learning initiatives. Managed teams of developers and designers. Developed portfolio of clients in manufacturing, healthcare, NGO, and financial industries.
Held cost and doubled training production speed with scripting process improvements
Designed instructional design software app. Interviewed scores of top instructional designers and extracted common practices
Achieved 15% increase in sales quarter after releasing related sales training program
Reduced Chinese language learning development timeline from 6 months to 1 by leveraging newly available speech recognition software

Consulted with clients to match business problems with appropriate learning and development solutions.

Recovered strained client relationship and delivered completed training project.

Redesigned existing unadopted franchise training project. Reduced training time by 70% and established process-focused training.

Designed flavor-building interaction within Brandon Hall award winning client project series.

Collaborated with dev team on training software application product launch and development: microTuneUp.

Led training design and worked with talented interaction designer, visual designer, and videographer/animator.

Developing eLearning lessons for the upkeep and dissemination of knowledge in sales engineers and technical specialists.

English lessons have been translated into Chinese, Korean, and Japanese.

Some folks have said the modules made them laugh.

Designing paper toy series of culturally significant humans for wall mounting.

Designing & illustrating for magic morning experience: Your Santa Story.

Designing and fabricating biofeedback devices for autism therapy. Collaborating with team of electricians, programmer, cabinet maker, electrical engineer, designers, and physician.

Developing marketing strategies and generating corresponding design.

Responsibilities: Web design, html/css coding, building and maintaining websites, email marketing, search engine optimization, social media research, managing project requirements, liaison with programmers, senior strategist, lead marketing strategist, sales reps, and clients.

Responsibilities:
Create magazine and web platform.
Develop international contributor base (which ended up including world renowned paper artist, Shin Tanaka, and Dutch comic-illustrator/designer Maarten Janssens), edit content, new features and delivery methods.
Design brand language, social media programs, and marketing.

Responsibilities: Head web, print, vector, facade, and signage design. Develop and review with clients. Manage projects and oversee production staff, programmers, and designers.

Responsibilities: Operate Space Mountain, patrol parades, plan and perform Magic Moments, absorb the whimsy and the masterful execution of fantasy.