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Professional Services Consultant
MasterControl
Apr 2019 - Nov 2019 (7 months)
Serve as discovery consultant and configuration specialist for clients in the health, pharmaceutical, medical device and manufacturing industries as they transition their documents and training records from legacy paper or electronic quality management systems into the cloud-based MasterControl environment.
• Configure MasterControl software for customers utilizing the Document, Training, Process, and Clinical Studies modules from initial discovery to product launch.
• Diagnose and remediate issues with client data or system configuration to ensure that the MasterControl application is running optimally.
• Leverage knowledge of the system and information gleaned from customer engagements to suggest pre-configured and custom solutions to minimize level of effort and maximize return on investment.
• Develop and provide remote or onsite training for customers specific to their configuration/usage of MasterControl software to maximize adoption upon go-live.
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IT Specialist
FDA
Feb 2016 - Apr 2019 (3 years 2 months)
Served as Tier III Quality Management Information System (QMiS) Administrator for geographically dispersed content owners and quality managers utilizing the MasterControl document management system.
• Developed work instructions, video tutorials and other training materials.
• Administered online trainings via WebEx and Skype as well as deskside instructional sessions.
• Provided helpdesk services and webmaster support for MasterControl via web, phone and email.
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Online Communications Lead
Bowie, MD
Jul 2012 - Jan 2019 (6 years 6 months)
• Chief architect, designer, developer, and content manager for New Vision’s CMS-based org site: www.nvision.org
• Regularly mobilize social media support staff in coordinated campaigns to promote church initiatives on NVision.org, Twitter, Facebook and Vimeo
• Train and supervise social media team and supporting web content managers
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Webmaster, Senior Professional
Chantilly, VA
Jul 2009 - Feb 2016 (6 years 7 months)
Client: National Institutes of Health (NIH), NINDS – Rockville, MD
• Responsible for the day-to-day management of 11 public and intranet sites using an enterprise content management system by Percussion and Adobe Dreamweaver
• Current lead trainer for in-person and virtual CMS instruction
• Authored technical documentation for CMS content contributors
• Authored a trainer’s guide to standardize and facilitate end user instruction
• Lead graphic designer and troubleshooter for CSS and other interface display issues
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Knowledge Management Action Team Lead
Fairfax, VA
Jan 2009 - Jul 2009 (6 months)
Client: Department of State, Office of eDiplomacy – Washington, DC
• Served as team lead for internal wiki, CMS and blog-based collaboration initiatives
• Successfully guided a multidisciplinary team of 10+ contractors, federal employees and foreign service officers through a tough leadership transition while meeting all deliverables and project growth targets
• Responsible for the direct supervision of contract staff including professional activities, performance evaluations, and company administrative requirements
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New Media Advisor, Project Lead
Mar 2007 - Jul 2009 (2 years 4 months)
Client: Department of State, Office of eDiplomacy – Washington, DC
• Conducted presentations, information exchanges and training sessions on the utilization of knowledge management tools and social media to improve collaboration, transparency, and communication
• Briefed other U.S. government agencies as well as foreign government partners on State Department activities related to social media
• Served as project lead and technical manager for internal online blogging initiative consisting of 50+ sites administered by geographically dispersed content managers
• Performed full life cycle planning, design, and maintenance activities for all sites powered by the Movable Type content management system (CMS)
• Compiled statistics for our online communities and wikis using Google Analytics
• Analyzed statistical data to make recommendations to team leads, government management, and customer project leads
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Web Content Manager
Fairfax, VA
Sep 2006 - Mar 2007 (6 months)
Client: Department of State, Office of eDiplomacy – Washington, DC
• Served as sole consultant and dedicated webmaster for 6 month client website redesign project.
• Implemented, customized, and maintained custom CMS solutions developed in Movable Type and Cold Fusion.
• Ensured compliance to section 508 and WC3 standards for site accessibility and usability.
• Provided help desk and account maintenance support.
• Developed custom graphics and layout design using CSS, XHTML, and Adobe/Macromedia products.
• Conducted strategic planning sessions; developed and implemented a deployment plan for the organization's future web presence.
• Drafted user documentation and performed user acceptance testing.
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Senior Webmaster
Silver Spring, MD
Aug 1999 - Mar 2007 (7 years 7 months)
• Performed graphic design, site layout, concept development, maintenance, troubleshooting, and strategic planning for the organization's web presence.
• Researched and implemented ASP/MS Access content management system, incorporating audience-specific navigation and user customization.
• Coordinated staff of 30+ program directors and assistants to regularly compile materials for online publication.
• Provided training for interactive components of organizational website and the content management system.
• Mentored onsite webmasters while providing remote support.
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Web Administrator, Lead
2005 - Sep 2006 (1 year)
• Served as lead department webmaster for the Office of the Assistant Chief of Staff for Installation Management
• Provided day-to-day web developer support and supervision for all sites under OACSIM’s jurisdiction, including dynamic database-driven custom sites and AKO, the Army’s CMS
• Supervised contractor staff supporting OACSIM Webmaster team
• Compiled weekly status reports, and developed short and long term goals for the organization's web presence
• Performed graphic design, image editing, concept development, and some original web programming
• Researched and implemented emerging technology to enhance mission specific objectives and overall web presence
• Provided guidance concerning all web site aesthetic and accessibility issues
• Drafted web content management policy for institution-wide implementation
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Web Developer
Jul 2000 - Oct 2005 (5 years 3 months)
Client: National Weather Service – Silver Spring, MD
• Provided graphic design, concept development and layout, troubleshooting and training as lead webmaster for the Office of Hydrologic Development.
• Managed 1000+ page web site using Macromedia products while quality checking for strict adherence to Section 508 requirements and Department of Commerce web standards.
• Managed accounts, monitored systems, and provided general user support for a department of 100+ employees as Jr. Linux Systems Administrator.
• Provided leadership and direction to webmasters in department sub-divisions.
• Mobilized webmasters to respond to data calls, and provided instruction on policy and technology as needed.
• Administered, maintained, and developed GIS Internet mapping applications to depict various levels of flood inundation for Pennsylvania, Florida, Missouri, Honduras, and Mexico river systems.
• Served as local project manager for FLDIMS, the National Weather Service's flood inundation mapping service.
• User interface (UI) development for Internet mapping solutions created by third party contractors.