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Customer Service Rep.
Eyewear Designs LTD
Bethpage, NY
Mar 2020 - Present (4 years 9 months)
• Answer incoming customer calls regarding ordering products, billing issues, and other customer support
• Responsible for maintaining a high level of patience and professionalism with clients and working to establish a positive rapport
• Process refunds or exchanges on company website
• Order entry and invoicing using NetTerm system
• Manage image library on company server
• Scan, photocopy and fax on Ricoh Printer
• Create sales sheets to be distributed for information on products
• Assist Sales Representatives with needs for their daily workload
• Maintain Excel spreadsheets and keep detailed logs
• Design eBlasts advertisements using Constant Contact
• Design ads for web and print
• Web design using Shopify
• Shoot product photos using photography studio; edit/retouch photos and save in database
• Responsible of office supply inventory and ordering
• Manage Live Chat on company website
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Graphic Designer
Restaurant Depot
May 2006 - Apr 2019 (12 years 11 months)
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Sign Maker/Junior Designer
Sign A Rama
Sep 2003 - Apr 2006 (2 years 7 months)