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Mail Clerk
Excellus BCBS
Rochester, NY
Apr 2021 - Present (3 years 5 months)
*Sort and collate incoming mail.
*Open mail addressed to the office and discard junk mail.
*Deliver mail to the appropriate departments.
*Hand stuff mailing jobs in a timely manner.
*Meter any mail that needs to be shipped.
*Ship packages through UPS for employees.
*Scan mailing jobs for quality control to make sure the letters are correct and have no design flaw.
*Perform any additional tasks that my manager may ask of me, such as putting tabs on postcards, gluing magnets in booklets or putting together Medicare binders to be shipped out.
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Customer Service Agent
Rochester, NY
Sep 2020 - Apr 2021 (7 months)
*Answered phone calls in a timely manner to assist customers with any issue they may have.
*Helped sell the company's high end coffee machines to customers and businesses.
*Helped customers troubleshoot their machine when it was not working properly and guided them on how to ship their machine to our repair shop, if needed.
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Admin Service Associate CDT
Lowe's Companies
Mooresville, NC
Oct 2019 - Aug 2020 (10 months)
Receive inbound calls from customers reaching out about their Lowe’s delivery in the Columbus, Ohio area.
Work and maintain a balanced relationship with the third party vendor, Innovel, that carries out the deliveries.
Virtually load and receive the inventory trucks that come into the warehouse.
Work any alerts or exceptions in a timely manner to ensure a successful outcome for the customer and maintain their loyalty to Lowe’s.
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Screen Printer
Cornelius, NC
Aug 2017 - Oct 2019 (2 years 2 months)
Designed and printed custom t-shirts for clients.
Designed and printed various other items, such as canvas bags, mouse pads, coffee cups, etc. for clients.
Worked with various machines, both manual and automatic, such as a heat press, exposure units, etc.
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Host
Olive Garden
Wilkesboro, NC
Sep 2015 - Aug 2017 (1 year 11 months)
*Help keep the dining room clean and orderly for the guests' enjoyment. *Welcome the guests when they come in, make sure they are taken care of and seat them at an orderly pace. *Take down reservations and prepare the dining room for parties before they come in. *Make sure the servers are doing their job and helping them out if and when they may need it.
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Barista
Sky Mountain Coffee
Wilkesboro, NC
Oct 2016 - Jun 2017 (8 months)
Promote coffee consumption by educating customers *Sell coffee, herbal teas, accessories, and supplies *Prepare and serve a variety of coffee drinks, herbal teas, along with pastries, cookies and small pizzas.
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Intern
Wilkes Community College Marketing Department
Wilkesboro, NC
Aug 2015 - Dec 2015 (4 months)
• Worked alongside the Marketing Director and Graphic Design Artist for the school to brainstorm and develop new ads, posters, t-shirts, catalogs, rack cards and much more to promote events and general information for the college.
• Designed two children’s shirts that were sold at the music festival, MerleFest, that’s held every year at the community college.
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Cast Member
Disney College Program Internship
Orlando, FL
Jan 2015 - Jul 2015 (6 months)
* Worked as a Cast Member for the Disney Caribbean Beach Resort and the Disney Art of Animation Resort. * Helped to maintain the look and quality of the resort by working with a team and also independently. * Provided excellent Disney service to the Guests by making sure their needs were met and they were satisfied with their stay.
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Retail Cashier
Dollar General
Wilkesboro, NC
Dec 2007 - Jan 2015 (7 years 1 month)
* Kept customers and potential customers informed about company products and their capabilities in relationship to their needs. * Identified customers' requirements and prepared plans to meet their needs.
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Customer Care Agent
Lowe's Companies
Wilkesboro, NC
Jan 2011 - Mar 2012 (1 year 2 months)
* Handled large volume of inquiries, while providing excellent customer service and effective problem solving skills. * Focused on servicing the customer by demonstrating a sense of integrity, urgency, dedication, courtesy, accuracy and efficiency. * Worked independently and under pressure in a complex and fast paced working environment. * Identified consumers' needs in regard to product selection. * Provided prompt resolution to inquiries and followed through on all calls with customers.