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Research Assistant
Mountain View, CA
Apr 2015 - Present (9 years 6 months)
• Analyze videos of users interacting with websites and applications to evaluate usability.
• Utilize qualitative research methods such as remote testing, A/B testing and competitive analysis to translate clients’ business objectives and research questions into insights on user behavior.
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User Experience Resesarcher
ToT
Oct 2014 - Present (10 years)
• Led user research and conducted both remote and in-person user interviews for an iOS application: “This or That?”.
• Identified key users, designed interview questions, synthesized results, and presented findings in order to prepare for the initial launch of the app.
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User Research Intern
Las Vegas, NV
Jun 2014 - Aug 2014 (2 months)
• Performed usability studies and user research to build an insider tool designed to expedite the process of uploading outfits to the website.
• Conducted user tests with a team of Mobile UX researchers to test the Credit Card Scanner feature on the Zappos iOS application: a tool that allows customers to skip manually entering card information by using their phones to scan it.