Mustafa Alami

• Design and deliver simple and delightful user experiences.
• Take projects through the entire UX design cycle. Research users, landscape and market. Sketch concepts and ideas. Create the detail visual design. Develop a prototype. Usability testing. Create investor decks. Spec the details and work with developers to launch applications.
• Pitch ideas, submit proposals, and define best practices for successful application.

Projects:
Stubhub - Design tablet app to handle will-call field services
Manywho - Simplify how users build workflow applications
Stubhub - Create next generation call center agent UX
Modemetric - Revamp on-boarding experience for analytics
Levaty - Design a geo mapping insight application
Facebook - Improve Facebook at Work productivity tools
Monj - Deliver a mobile health lifestyle application
Tout - Design new video ad sharing platform
Cisco - Provide fresh ideas for global router management
Multipop - Redesign app that transforms video with interactive content
Red Tricycle - Create mobile app for family activity sharing

Principal Interaction Designer, Salesforce.com Cloud | 1/2013 - 5/2014
- Design and innovate products that span across the Salesforce product line.
- Mentor designers across different clouds and achieve a unified experience vision.
- Explore, concept and design ideas for a more productive mobile feed on sales accounts. Create a vision for the feed team.
- Pitched big screen value. Designed and prototyped a more efficient productivity experience that leverages a large 27" screens.
- Design and prototype the ipad version of Salesforce One mobile.
- Concept a productivity mobile application for salespeople and named it "Make My Day."
- Created mDeck. A jquery plugin that enables slide presentations and rapid prototyping in one simple to use HTML document.

Senior UX Manager, Service Cloud | 4/2011 - 12/2012
- Manage, mentor and grow a team of talented designers.
- Provide design direction across Service Cloud products. Service cloud projects include: Knowledge, Agent Console, Cases, and Customer Support Portal.
- Create a vision for a multi-channel agent experience.
- Pitch and fund next generation design projects.
- Design & prototype unfunded Service Cloud products.

Customer Service Patents: US20120130910, 20170115829, 9569060, 20140033076, 20140032713