-
Assistant Lab Supervisor
Rutgers Office of Information Technology
Sep 2014 - Sep 2016 (2 years)
- Supervised a staff of over 70 lab consultants for over 300 computers at 5 different locations
- Assisted Rutgers patrons, faculty, and staff with sensitive account information issues
- Taught continual training classes for OIT Lab Consultants in Adobe Photoshop and Illustrator
- Designed posters and digital signage to advertise OIT services in about 18 different computer labs
- Responsible for updating staff web pages including contact lists, staff pages, and web forms
- Interviewed and selected candidates for the Computer Lab Consultant position
- Facilitated and restructured training events such as the biannual Site Specific Training for current employees
-
Resident Assistant
Rutgers University Residence Life
Mar 2015 - May 2016 (1 year 2 months)
- Managed the livelihood of a community with 52 residents
- Planned and executed a total of 5 programs catered to needs of the residents each semester
- Enforced Rutgers Residence Life policies to ensure the safety and comfort of all students
- Evaluated situations and execute appropriate measures as the first line of response crises
- Served as a liaison between residents, professional staff, and Rutgers University facilities
- Effectively managed a budget in order to conduct floor-wide and building-wide programs
- Provided staff support, prompt response to facility concerns, and completion of proper paperwork to increase building efficiency