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CEC Facilities Technician
Windstream Communications
Greenville, SC
* Troubleshooting T1 circuit issues across the Nuvox MPLS based network which includes frame relay and ATM based circuits. * Troubleshooting network issues up to Nuvox demarc including routing, provisioning, and troubleshooting of standalone PRI/ Data T1's along with VoIP based products. * Troubleshooting problems with Nuvox supported routers/ svcs. such as DHCP/ NAT assignment, connection troubleshooting, static IP assignment, and circuit maintenance * Troubleshooting Nuvox/ Windstream provided equipment such as Cisco 2431's, Adtran 608's and 616's. * Troubleshooting email issues (POP, SMTP, IMAP). DNS issues, and Web Hosting/ design issues.
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Customer Service Representative
Blockbuster Inc.
Seneca, SC
* Assisted in monthly inventory * Ring out customer purchases and/or rentals * Responsible for monies kept in register * Handled stocking of new releases every Tuesday * Ensure cleanliness of store during store hours
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Information Resource Consultant
Clemson University
Clemson, SC
2013 - 2018 (5 years)
* Responsible for hardware and software diagnostics and repair for faculty computers * Provide hardware recommendations for new hardware for faculty and staff * Image and install new hardware within facility and faculty offices * Responsible for troubleshooting PC/ network/ and printer issues for faculty/staff
* Served as a collaborative services team member in support of two colleges across multiple buildings and campus locations * Served as a collaborative services team member in support of two colleges across multiple buildings and campus locations * Responsible for installation and troubleshooting of audio and visual, teleconferencing, interactive whiteboard, network, and printer technologies * Provided hardware and software recommendations, installations, diagnostics, and repairs for approximately 400 organization employee computers and mobile devices
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Interim Learning Resource Director/ Edwards Hall Building Security Coordinator
Clemson University
Clemson, SC
2013 - 2013
* Provided diagnostics, repairs, and support for building audio and visual presentation technologies
* Responsible for building security, classroom scheduling, and setup and termination of all employee card and key access
* Hired, trained, and supervised health sciences library student employee