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Digital Marketing Operations Specialist
Richmond, VA
Mar 2023 - Present (1 year 8 months)
- Responsible for day-to-day management of Alfa Laval’s North American cluster websites including, but not limited to, content development, search and conversion optimizations, site health and accessibility audits, digital asset management, and more
- Lead on website strategy to support local and global marketing campaigns and overall company sales growth
- Execution of targeted website optimizations, including A/B testing to define and advance KPIs, and analysis of campaign performance for continued improvements
- Dramatic improvement of 1,800-page website performance in eight months, including 19% increase in conversions, a 10-point increase in Site Health, consolidation or removal of over 200 unnecessary pages, and reduction of SEO issues/warnings by over 5,000, despite continuous addition of non-optimized pages
- Design and pilot implementation of new Marketo forms and dedicated PPC landing pages for global standardization and roll-out
- Integration and automation of digital marketing platforms including CMS, CRM, analytics, and more
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Marketing Operations Producer
Richmond, VA
Oct 2021 - Feb 2023 (1 year 4 months)
- Executed highly visible digital and media campaigns consisting of email marketing/nurture, landing pages, conversion and website optimization, and more, through planning, build, testing, launch, and post-deployment analysis
- Created and implemented a complete standardized campaign process, from initiation through analysis, including nomenclature/tagging and new tools, platforms, and integrations
- Scaled multiple processes and tools from local to global use and conducted international trainings
- Researched, extensively customized, and launched the project management tool Wrike, due to the absence of an existing tool, project manager, or process, and trained team members on use
- Acted as team project manager and facilitated internal process and quality control measures for all marketing programs
- Managed essential ops such as lead lifecycle, lead scoring, nurturing, and data cleansing and segmentation
- Integral in the global implementation and training of new marketing automation platform Adobe Marketo
- Maintained marketing ops integrations with CRM and additional platforms
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Director of Digital Services
Richmond, VA
Apr 2021 - Sep 2021 (5 months)
- In addition to prior responsibilities as the Senior Digital Development Manager listed below, promoted to Director of Digital Services to lead new in-house digital marketing for the Solvere Living branch of SAG
- Managed all digital strategy and implementation for Solvere Living’s operations communities, including website development and maintenance, email marketing and automation, SEO/PPC campaigns, social media, and more for over 15 accounts
- Directed and collaborated with partner agencies on digital strategies and freelance developers and designers for on-schedule, on-budget, and high-quality project completions
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Senior Digital Development Manager
Richmond, VA
Sep 2019 - Mar 2021 (1 year 6 months)
- Continuously managed and implemented new development projects ranging from new function and design added to existing websites, new landing page design and development, full website development, website redesigns, multi-site developments, and more for over 20 clients
- Led development of over 25 new client websites within two years, including on-boarding and off-boarding of client assets such as domains, social media, and Google accounts, and spearheaded integrations with numerous platforms to improve efficiency
- Maintained client websites and digital marketing campaigns, utilizing experience with WordPress, HTML/CSS, domain and hosting providers, email marketing and drip campaigns, reputation management, social media and CRM integrations, and other digital and design tools
- Directed resources and project schedules with in-house and freelance developers and providers to ensure projects are completed when due, if not sooner, and at the highest quality possible
- Received one of three 2020 MVP of the Year awards, out of a company of over 60 employees, during my third year with the company, whereas the other two recipients were with the company more than five years
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Digital Marketing Project Manager
Richmond, VA
Jul 2018 - Aug 2019 (1 year 1 month)
Executed Solutions Advisors Group's overall digital marketing, including web management and development projects, web design, content creation, digital campaigns, and social media for all Solvere Living-managed communities.
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Digital Project Coordinator
Richmond, VA
Nov 2016 - Jun 2018 (1 year 7 months)
Coordinated and supported Solutions Advisors’ overall digital marketing strategies through management of digital initiatives and website development and assessment.
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Marketing and Membership Services Coordinator
Richmond, VA
Oct 2014 - Oct 2016 (2 years)
- Facilitated member recruitment and retention via sales initiatives, value-added tactics, and data analysis
- Created marketing materials, such as brochures, flyers, posters, stickers, and other promotional items
- Maintained the association website including design, content, and customer relationship management
- Ran all organic social media accounts, including Facebook, Twitter, LinkedIn, and Instagram
- Managed and led area networking events and student ambassador programs across the state
- Recruited sponsors for Annual Conferences via proactive sales of mailing labels and digital advertisements