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Designer, Project Manager
York, SC
Sep 2013 - Present (11 years 2 months)
Manage multiple clients and company accounts with overlapping projects from beginning
to completion. Meeting deadlines and expectations of both my employer and customers
[wholesale and retail]. Product consultations with prospective clients and site surveys.
Conceptualization and rendering of signage. Revisions. Color, paint and material
matching/selection. Setting up full-size production artwork/detail drawings. Providing
estimates and pricing per job. Sign permitting. Shipping. Outsourcing. Purchasing.
Responsible for obtaining deposits and appropriate documents for each job. Create
installation package and location maps.
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Designer
Southwood Corporation
Sep 2011 - Sep 2013 (2 years)
Responsible for creating shop drawings enabling the company to produce signage
accurately and efficiently. This involves taking an initial design concept, researching and
defining each element of the product, determining how it will be fabricated in the most
economical way while meeting specific zoning requirements. Additionally serve as initial
designer which entails corresponding with the sales team to determine each clients
individual needs and aspirations, taking information supplied on paper and turning it into
a concrete idea/sign.
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Customer Service Respresentative
Dash Courier & Logistics
Jul 2010 - Sep 2011 (1 year 2 months)
Job duties included securing new clients and accounts, forming lasting customer
relationships, ensuring client satisfaction, problem solving and trouble shooting potential
and current jobs, filing and maintaining invoices for all 7 branches, addressing billing
inquiries, order entry and order monitoring, providing job quotes, processing payment,
clerical duties (creating spreadsheets, answering incoming calls, faxing, scanning, multi-
tasking), point of contact for several accounts in the corporate branch, responsible for
handling major accounts and subsequent paperwork associated with each, working as a
team with colleagues to meet client expectations and deadlines.
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Customer Service Representative
National Wholesale Company
Oct 2009 - Jun 2010 (8 months)
Performed order entry and customer service at a high volume call center.
Responsibilities included addressing customer inquires regarding merchandise, fulfilling
customer needs, problem solving, taking detailed pictures of new merchandise as it
arrived, editing and loading photos into the company database.
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Summer Intern/Patron Services
Robert Hayes Performing Arts Theatre
May 2007 - Aug 2009 (2 years 3 months)
Worked collaboratively with set and costume designers to create the appropriate
atmosphere and apparel for 3 separate summer performances.
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Cashier
Black Dog Coffee & Bakeshop
May 2007 - Aug 2009 (2 years 3 months)
Prepared and served beverages, baked goods. Duties included opening and closing the
store, greeting and maintaining clientele, running the cash register.
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Teller
Lexington State Bank
May 2005 - Aug 2005 (3 months)
Performed customer service, processed banking transactions in a demanding, fast-
paced environment. Responsible for following LSB procedures, adhering to state and
federal banking regulations, held accountable for any register discrepancies.