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IT Help Desk
Farmingdale State College - Greenley Library
Farmingdale, NY
Feb 2016 - Apr 2017 (1 year 2 months)
● Provided student users with help desk support and comprehensive training on uses of Google services, Word applications and SUNY services, including Blackboard and OASIS
● Resolved user problems, including network issues, with appropriate solutions and sources
● Accurately answered questions and concerns about products and services