Steven Elmore

Administer all email (Exchange) server, user accounts, mailboxes, and messaging accounts.

Monitor and Support all company internal and external web sites. Monitor all assets using Microsoft System Center Operation Manager.

Sharepoint (3.0 & 2010) Administration, Windows 2003 & 2008 Server Administration, Desktop Support Specialist

Desktop, laptop, printer, AD, support for the Detroit office

Accomplishments:
Migrated all outdated desktop machines to ensure all 150 customers operating with Windows XP.
Assisted in the installation of 7 new servers.
Increased Police and Water department PC usage productivity by 200%

Duties:
Administer, maintain, and support all desktop, laptop, printer, scanner, PDA, and network equipment
Assist clients with application and connection problem solutions over the phone and face-to-face
Operate and monitor network equipment through the use of Windows Server 2000 & 2003 and Microsoft Active Directory software
Maintain and thoroughly troubleshoot critical network and application connection between all four township buildings
Provide assistance for user in operation and problem resolution of all desktop and laptop applications, including all Microsoft Office products, including Outlook, BS&A Applications, OnBase, Symantec Antivirus, etc

Team leader for 2nd level desktop support which maintained a resolution time of less than 1 hour for 99% of user problems.
Migrated 120 desktops from Windows 98 to XP at GMIC.
Converted GMIC network from Novell to Microsoft Active Directory.
Assisted in entire network conversion of Compaq hardware
Created and maintained the JCIC and GMIC web pages.
Managed and performed entire 110 desktop replacement and OS software setup for JCIC remote sites.
Primary support technician for executive users at Plymouth Headquarters

Duties:
Administer, maintain, and support all desktop, laptop, printer, scanner, PDA, and network equipment.
Assist customers with application and connection problem solutions over the phone and face-to-face;
Operate and monitor network equipment through the use of the Novell Netware and Microsoft Active Directory software.
Maintain and thoroughly troubleshoot critical network and application connection between our facility and GM via high-speed gigaman router.
Provide assistance for user in operation and problem resolution of all desktop and laptop applications, including all Microsoft Office products, Lotus Notes, Citrix, Remedy, et al.

Assist customers with problem solutions over the phone and face-to-face; operate and monitor equipment through the use numerous software applications. Assist with user PROFS problems and PROFS Mail usage. Experience in forms design, procedure documentation, and PC/peripheral installation. Installed PC workstations and printers on Novell 4.1 LAN. Provided second level assistance for all LAN peripherals as well as problem solutions for Ford/QMP customers. Administrated Novell Network environment. In charge of laptop installation & support for all users at the West Park Center facility. QMP building PC software/hardware move coordinator. Designed two separate web pages, one personal & one for a non-profit organization.

Helpdesk, mainframe, and desktop related.

Mainframe operations.

Mainframe operations.