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Graduate Student Reference Assistant
Charles E. Young Research Library, UCLA
2014 - Present (10 years)
• I help students develop effective search strategies and define topics for research projects.
• I also create and test online library guides to help the research community find and use resources.
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IA Research and Testing for Boy Scouts of America, Los Angeles Council
Contract
Los Angeles, CA
Jan 2015 - Mar 2015 (2 months)
• Helped conduct research with classmates and clients to suggest structural changes to websites run by Boy Scouts LA Council ahead of organization’s merger with another council.
• Team research included client interviews, website usability testing, surveys, peer reviews, and card sorting.
• Wrote and designed personas, a wireframe and a homepage prototype to help communicate the team’s work toward identifying the site's content needs and suggestions for improving its organization and navigation.
• Designed status reports and the client-approved final project report.
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Adult Literacy Specialist/Site Supervisor
County of San Bernardino
2006 - 2014 (8 years)
• (Re)designed and instructed weekly computer classes, boosting student retention rate to 83 percent.
• Helped people find information during one-on-one reference interviews and created popular subject bibliographies and web resource lists.
• As site supervisor, I trained and motivated library staff, establishing assignments and work schedules, and drafting work performance evaluations.
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Editorial Intern
Freedom Communications Inc.
Jun 2005 - Aug 2005 (2 months)
Researched and wrote news and feature articles for the local daily and weekly newspapers, helped gather and verify facts for the news staff, and rewrote wire copy.
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Editorial Intern
Pocono Record
Feb 2005 - May 2005 (3 months)
Caught up with local personalities to develop human interests stories, spoke with artists for theater and CD reviews and interviewed university lecturers and community members for news stories.