Joanna Law

Working in creative services, co-ordinating the projects that come in from the New York office.

I worked as a receptionist/administrator in a busy north London general medical practice during school and university breaks. This surgery delivers care to 13,300 patients from multiple ethnic and social backgrounds. The role required me to have good interpersonal skills excellent computer and data input skills and to be a good team worker.

My key responsibilities included - Front desk: meeting and greeting, checking in appointments, answering telephone, dealing with distressed clients on phone and in person, and taking deliveries. - Phones: excellent telephone manor, booking appointments, triaging urgent problems to appropriate member of the medical team, redirecting calls, taking messages - Prescriptions: issuing repeat prescriptions, taking requests for prescriptions - Computer work: Word, excel, GP data system EMIS - Data entry: filing paper notes, scanning letters, faxing data, and registering new patients - Reorganisation of notes: re-organisation and alphabetising of 13,300 patient notes, including checking with the GP data system.

The design is currently pending patent. During my masters my main project was the design and development of a regional anaesthetic delivery system, with external representatives from St James hospital in Leeds.
In the initial phase of the project I took the lead by organising the team ensuring deadlines were met on time, whilst carrying out my individual role of doing research, CAD and user interface design. This role has improved my time management skills and proved I can run a team efficiently alongside carrying out my own responsibilities.