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Senior Lead User Experience Designer
The Advisory Board Company
Washington, DC
Jul 2011 - Present (13 years 3 months)
• Lead and manage User Experience team for 3 Supply Chain products
• Lead UXD and Visual Design team throughout product lifecycle from concept development, user research and detailed design
• Collaborate with Product Management, Development Management and stakeholders to align business priorities, technical requirements and user needs
• Facilitate stakeholder requirements sessions to understand and document business value and priorities
• Create concept model and user scenarios based on personas for concept ideation
• Create mental models to map user needs to business priorities
• Provide creative direction to UX Designers and Visual Designers
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Senior User Experience Designer
RTCRM
Washington, DC
Aug 2010 - Jul 2011 (11 months)
• Led UX team in functional concept development for user research
• Created concept model and user scenarios based on personas for concept ideation
• Developed concepts, beginning with team brainstorming through asset development for user testing
• Defined research plan and test objectives for concepts
• Created functional requirements for website design and development
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Senior Information Architect
SapientNitro Corporation
Dec 2009 - Aug 2010 (8 months)
• Conduct Current State analysis for navigation restructuring and content modeling, including content audits, navigation mapping and documenting recommended strategies for future state navigation and content classifications and taxonomies
• Conduct heuristic evaluation on existing client websites
• Conduct Competitive Analysis for UX best practices; identify key features and functionality for future state design
• Provide support for user testing solutions, including outlining test objectives, conducting online card sorting and post-test analysis
• Provide Content Strategy activities, to include: content analysis from multiple data sources, content classification strategy, content modeling and definitions for current and new content types
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User Experience Lead/Senior Information Architect eCommerce
Marriott International - Marriott.com
Bethesda, MD
Feb 2001 - Dec 2009 (8 years 10 months)
• Provided strong creative leadership with project stakeholders to ensure consistent creative direction for multi-discipline user experience teams
• Conducted current state analysis for navigation restructuring and content modeling, including content audits, navigation mapping and documenting recommended strategies for future state navigation and content classifications and taxonomies
• Developed information architecture solutions to include: current state and future state flows, use cases, site maps/navigation schemas (traditional and faceted), content models, wireframes, functional specifications for Marriott.com
• Collaborated with User Research team to develop test plans and analysis
• Provided Content Strategy support activities, to include: content analysis from multiple data sources, content classification strategy, definitions for current and new content
• Provided Business Analyst support activities, to include: conducting stakeholder interviews, gathered and prioritized requirements, analyze current state and created future state business processes
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Art Director
IBM
Washington, DC
Jan 2000 - Feb 2001 (1 year 1 month)
• Gathered client requirements
• Created strategy and vision for web projects
• Managed graphic designers and production artists
• Coordinated with Information Architects, Content Strategists and Technical teams
• Analyzed user audiences in order to develop process flows, use cases, site maps and wireframes
Clients included: US Mint, BlueCross BlueShield, US Navy/NAVICP, DuPont
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Multimedia Designer
e.magination
Baltimore, MD
Mar 1999 - Dec 1999 (9 months)
• Managed, designed and produced media projects for web, CDROM and video
• Worked directly with clients from strategy through launch
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New Media Designer
PricewaterhouseCoopers
Washington, DC
Mar 1998 - Mar 1999 (1 year)
* Managed, designed and produced media projects for web, CDROM and video * Worked directly with clients from strategy through launch
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Multimedia Designer
XEN Corporation
Washington, DC
Jan 1997 - Mar 1998 (1 year 2 months)
* Manage, design and produce media projects for web, CDROM and video
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Graphic Designer
Trident Data Systems
Washington, DC
May 1995 - Jan 1997 (1 year 8 months)