Jesse Cannady

Oversee ticket sales daily for the Chicago Architectural Foundation’s River Boat Cruises as well as the Mercury Cruise Line.
Supervise customer complaints and issues, maintaining correct reporting of all events during a particular day.
Event creation and maintenance using Ticketmaster and RTP ONE ticketing platforms.
Oversee a large staff of part time ticket sellers, greeters, and dock attendants.
Work with concierges to create deals for patrons and broaden audience base.
Supervise end of night closing procedures and deposits.

As Development Coordinator
Maintain and control database of contributed income of over 2.5 million annually as well as development and special event budgets.
Process and acknowledge all gifts made to the theatre.
Use Total Information software to organize all development data.
Plan and execute opening night gala celebrations and other special events.
Provide support to large galas and events & supervise intern tasks.

As Audience Services Associate
Engage with patrons about season ticket subscriptions and single ticket sales. Handle ticket exchanges and donations as needed.
Provide customer service and oversee will call distribution.
Support ticketing and comp requests from artists and staff.
Meet patron’s special needs and participate in the execution of special access performances that meet the special needs of visually, hearing, or physically impaired.

Work with individual arts and nonprofit organizations to identify marketing strategies as it pertains to imagery and text.
Create print materials in a variety of sizes for organizations.
Create web and social media materials for organizational use.
Assist in the ordering and purchasing of print materials, as well as the distribution strategy.

Maintain and work with League members to list and sale tickets for half price through the Hottix initiative.
Supervise, train, and inform a part time staff at three different locations throughout an extended work week.
Communicate with member theatres the opportunities for promotion and sales with the League of Chicago Theatres.
Balance daily monetary reports and accomplish bookkeeping.
Update HotTix website and maintain a positive social media presence for the League.
Work with local concierges and hotels to market to tourist audiences.

Work with mid-sized team of front of house staff members to ensure the most positive possible experience for all patrons in three different theatre spaces.
Greet and seat all patrons for each specific theatre.
Meet patron’s special needs and participate in the execution of special access performances that meet the special needs of visually, hearing, or physically impaired.
Work with staff to accommodate patrons interested in talkbacks after each performance.

Oversee 2,500-seat temperature-controlled circus tent in River North of Chicago.
Supervise staff of ushers to ensure successful seating flow.
Track and document attendance numbers as well as all injuries.

Work with managing director, executive producer, and artistic director to develop and coordinate programming for fundraising and other special
events throughout the course of the summer festival.
Organize, staff, and run a new play festival of Midwestern Playwrights.
Manage each performance of the festival’s box office (including large fundraisers and galas)
Coordinate group reservations for all event, and serve as concierge for visits.
Manage reservation list for theatre for young audiences production.
Managed nightly events on the grounds of the festival.
Located seating and maintained order in the theatre before, during intermission, and after performances.
Oversaw large group of volunteer workers each night.
Managed cleanliness of the Ewing Manor grounds.
Provided customer service to patrons with questions or concerns.