Irena Ndum

• Coordinate with Marketing Leaders to create, plan and execute Marketing promotions and events
• Liaison with Hotel, Food and Beverage and Casino Marketing to execute VIP events
• Partnered with Customer Service Director to spearhead customer service initiatives for property

• Manage day to day relationship with national and local Advertising agencies and vendors
• Negotiating design contracts
• Reduced production and supply expense by 8.4% - $139K, while increasing quality. Achieved via consolidation and sourcing of local vendors
• Creative design and production of materials for marketing programs, ad campaigns, and on-property collateral
• In coordination with other departments, develop the production of internal and external print projects including advertisements, menus and signage
• Maintain graphic library for multi-media and in-house signage, murals and collateral
• Daily update of desktop and mobile website content through Sitecore
• Maintaining a monthly advertising budget

As a food and beverage manager within these venues I:

• Directly supervise the operations of restaurants, banquets, and cocktail service.
• Supervise the assignment of tasks or apportionment of work to be done by team members, including
supervision of food and beverage preparation, presentation and service and cleanliness of facilities and work areas,
• I coordinate staff and schedule special functions or promotions including coordination and communication with other involved departments and preparation of any, and all necessary documentation
• I also ensure that excellent customer service is provided at all times by addressing customers', vendors', suppliers' and team members' needs courteously, promptly, and professionally, including conflict management.
• Protect and preserve the assets of the company; I promote policies, procedures and processes to increase revenue and effectively manage expenses
• I facilitate daily pre-shift meetings and disseminate information to team members. Also, attend and provide training as needed or required, related to sanitation, safety and alcohol awareness.