Inez Ariestiani
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About
Hiya, Inez here :) Current Customer Specialist with 5 years experience. I have a Tourism and Creative background. I am open for a new opportunities to work for similar role for customer service, creative or/and travel tourism industry. As a customer service I adapt to simple, easy and delegate right at first time. Additionally, I have the proven ability to work well both independently and as part of a team. I am seeking a great work life balance, with equally positive work environment where everyone feels appreciated and heard. Flick me email at inezko@ymail.com if you find me the one.
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Education
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Graduate Diploma in Tourism ManagementOtago Polytechnic, Dunedin, NZ2014 - 2014Merit
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Bachelor Visual Communication DesignPelita Harapan University, Tangerang, IDN2004 - 2008GPA 3.24/4.0
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Experience
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Customer Service Rep - Direct ChannelAuckland, New ZealandMay 2023 - Present (1 year 7 months)Help customers by educate them on ASB products and services that help them accelerate their financial progress. Demonstrating “simple and easy” method for problem solving, handling complaints, and providing them with the right information first time, whilst demonstrating ownership on every call.
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Customer Service Officer (L1)Auckland, New ZealandFeb 2022 - Dec 2022 (10 months)Critical role in delivering accurate and professional services to customers. Understanding their queries, critical thinking, maintain positive attitude, being resilient for conflict-solution based on the IRD legislation.
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Travel Manager/DesignerAuckland, New ZealandDec 2017 - Feb 2022 (4 years 2 months)Assisting the team by recommend guidelines, set up preferential rates and give recommendations to minimize budget & increase profit for the company, responding promptly to any issues & concern that arise.
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Tour Consultant (Reservation)Auckland, New ZealandJul 2015 - Dec 2017 (2 years 5 months)Assist customer create their travel arrangements long before they depart, and continues after they return home, by providing clear and timely from the get go, including escalation to manager.
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InternDunedin, New ZealandJul 2014 - Oct 2014 (3 months)An internship with the historic house museum for Industry Project Research. Everyday responsibilities is to assist retail coordinator for museum’s shop marketing and sales: counting inventory, adding price tags to items and putting products on shelves according to an organized system.
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Marketing DesignerDec 2012 - Mar 2013 (3 months)One of Indonesia’s major FMCG. Responsible for managing and coordinating marketing materials from concept to completion which align with the brand's identity and appeal to target demographic.
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Junior Graphic DesignerSingaporeJul 2011 - Dec 2011 (5 months)Produce visually appealing layouts that balance written content, graphics, images and advertisements within the deadline.
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Junior Graphic DesignerMySkin Pte LtdFeb 2010 - Mar 2011 (1 year 1 month)A startup small business for gadget decals. Working as a sole designer, responsible to create design to move from ideation, to finished product.
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Awards
I've been fortunate enough to be recognized for my skills :)
I won 1st place for designing BPK PENABUR uniform Indonesia (all years), although they implemented a bit of changes to the uniform, however it was as per T&C so can't complaint.
I was proud whenever I went back to my country and seeing the students wear my design! -
Affiliations
ASB Bank, Otago Polytechnic Dunedin, Olveston Historic Home (intern)
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Skills
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Elsewhere on the Web
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On Coroflot@inezko, member since 2011