Giam Shoemaker-Trinh

Giam Trinh Design

Job Summary:
The Manager of Communications Strategy is responsible for supporting the Office of the Chief Fare Transformation Officer in developing and designing strategic digital and print communications. The content produced will help inform and educate both internal and external stakeholders.

Duties and Responsibilities:
• Develop and design a variety of dynamic content to support strategic communication initiatives, including e-newsletters, websites, videos, presentations, memorandum, training plans, informational flyers, signage, and other digital/print assets.

• Monitor and manage numerous project timelines to ensure milestones, priorities, and deadlines are on track for completion.

• Create communication and training templates to build a resource toolkit for recurring initiatives and inquiries.

• Build a content management system to organize all communication assets and projects.

• Collaboratively engage with partners and team members to drive marketing activities that adopt
and maintain branding guidelines while building on existing marketing strategies.

• Develop content input, review, and approval processes with internal stakeholders to foster on-
point messaging, collaboration, and production deadline compliance.

• Strictly adhere to brand style guides, customer-facing terminology, and other relevant policies/formats for internal and external communications.