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NEXUS - SELF SERVICE iOS
Features
Guidance: Provide Guided Paths directly to your customers. (engaging content/experience)
Inline: Provide support to your customers within your app or site.
Context: Present content to the user that is most relevant to their question or issue. (relevance)
User Experience: Provide a seamless escalation experience to assisted-service.
Analytics: Use analytics to help designers curate and optimize content.
Customer Benefits
Decrease customer effort
Increase resolution rate
Increase customer satisfaction
Business Benefits
Increase customer engagement
Decrease product return rates
Decrease your contact volume (into assisted-service)
Interactive Demo : https://marvelapp.com/37cddj6
