John G

Seasoned experience and product design leader with solid grounding in CX/UX strategy and research, product and service design, information architecture, and usability testing for the creation of effective and engaging experiences for people across all touchpoints and channels. Demonstrated ability to mentor, groom, and motivate teams of interdisciplinary experience and product design professionals to high levels of performance and success. Self-starter with entrepreneurial spirit and drive, and a track record of building and leading effective, collaborative teams that deliver on time, on strategy, and on budget.

Lifelong learner, practitioner, advocate, and coach of people-centered, Lean product/UX research, design, and validation methods and techniques. Versed in all phases of design, software, and product development lifecycles, including research, planning, analysis, ideation, strategy, product feature prioritization and roadmaps, requirements development, user/job story development, backlog grooming, design and specification development (e.g. sitemaps, user flows, wireframes, prototypes), release support, and post-release monitoring and optimization.