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Customer Service Representative
St Pauls Licensed Psot Office
Randwick, Australia
Apr 2015 - Present (9 years 7 months)
- Handling customer’s enquiry regarding to Australia Post’s services.
- Handling cash, cheques, and EFTPOS transactions.
- Dealing with custom software created by Australia Post.
- Interacting with external post offices and head quarters
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Software Development Engineer
Hong Kong, Hong Kong
Jan 2014 - Apr 2015 (1 year 3 months)
Technical Information: -Working in a team environment in developing a package for E-shop back-end. -Use of Magento, PHP, and SQL. -Working with servers and other linux systems.
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Information Technology Officer
Australia
Mar 2012 - Dec 2013 (1 year 9 months)
Technical Information: - Assist in regular website maintainance - Provide general office computer support - Provided and assisted in office IT equipment upgrade and maintenance. Environment: Inter-Department, Team-based.
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Customer Services/Cashier
Thornleigh Post Office
Thornleigh, Australia
Nov 2010 - Dec 2012 (2 years 1 month)
Technical Information: - Provided general service support for walk in customers. - Excelled in money transactions by providing accurate and prompt services. - Provided excellent support for customers in package handling - Regular documenting and review of inventory - Order in office and sellable asset for the post office. - Provided accurate account charging for frequent customers - Parcel Recording Duties - Provided external financial institution transactions such as Western Union pay or receive - Promote Travel Money Online services for the Thornleigh branch, as well as transactional-based services in this area. - Issuing money orders. Environment: Team-based
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Junior Engineer
Dynatech Industries
Revesby, Australia
Mar 2010 - Sep 2010 (6 months)
Technical Information: - Quotation estimator duties - Chasing up supplier quotations, client to supplier communication - Verifying volume flow of duct systems - Help in designing entirely new HVAC solutions for a given project - Employing proper filling systems - AutoCAD drawings, creating and modification to mechanical drawings - Revise O&M Manuals for finished installations - Have built vast knowledge of HVAC system operation Environment: Inter-Department, Team-based
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Casual Office Assistant
Matsuda Denko (HK) Ltd
Hong Kong
Oct 2006 - Dec 2008 (2 years 2 months)
Start & Leave (On Christmas periods only) Technical Information: - Assist in the daily running of the office. - Provide support for factory inspections, and client meetings. - Update and add new entries to the company's databases. - Logistic Arrangements and handling client enquires both on telephone and emails. Environment: Team-based.