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Operations and Logistic Manager
Calgary, AB
Sep 2021 - Present (3 years 2 months)
Brewery Management
• Coordinate deliveries between experience centres and accounts
• Reduced delivery costs by 20% through schedule refinements and lean delivery logistics
• Manage over 200 payable accounts to ensure payments are made in a timely manner.
• Establish and maintain strong relationships with licensee customers through prompt service and efficient sales support.
• Create invoices and credit memos for all accounts in Alberta.
• Steward inventory records in brewery enterprise resource planning system.
• Draft sales and inventory reports for all breweries
• Work with the Director of Sales, and Territory Managers to meet product delivery commitments.
Production Management
• Oversee the process of canned product production
• Order raw materials and schedule orders for warehouse and distribution
Warehouse Management
• Manage inventory for all inbound and outbound products
• Saved more than 15% of inventory costs by streamlining buying processes
• Manage warehouse office needs and coordinate couriers.
• Confirm and segment large scale shipments for pickup, from warehouse
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Owner / Operator
Calgary, AB
Feb 2018 - Present (6 years 9 months)
DWNG Creative Inc. is a multifaceted design company, that creates its own unique apparel, for private label, as well as consults with companies to create custom clothing and merchandise unique to their brands and styles.
Quick facts
• Clients based in Alberta and British Columbia
• Example Industries: Breweries, restaurants, active lifestyle shops
• Strong focus on quality positive customer experiences (i.e. In-person meetings to discuss specific
design needs, on-location fittings for 100 team members, to create customizations for each garment)
• Aquired 20 new direct clients within first 8 months of conception.
• Profit margin of 25% year over year.
Key Clients: Edge Clothing, Last Best Brewing, Valley Lifestyle
Creator of AreCollective Apparel, a cut-to-sew clothing line made for Private Label
Design & Production
• Establish, lead and direct the organization’s creative practices
• Conceptualize the business and customer experience, create product designs, and implement marketing solutions that meet the company’s business strategies to sell Men’s and Women’s clothing.
• Design custom apparel and products for clients from conception to production to finished items.
• Create and develop custom visuals and designs for clients to see and envision finished product ideas.
• Create design processes and manage production of apparel or products from overseas, liaising with manufacturers on schedules and timelines while maintaining quality standards for more than 3000 units being produced.
• Source and choose colours, fabrics and materials specific to each client’s preferences and needs providing guidance as to durability, sustainability etc. for each material chosen.
• Monitor cost-effectiveness of operations and logistics using quantitative data, creating processes for design and ordering with overseas manufacturers and offering feedback and making cuts where necessary.
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Floor & Office Manager
Calgary, AB
May 2016 - Sep 2021 (5 years 4 months)
• Responsible for receiving orders from 100 accounts in Calgary, creating invoices and sending
orders to customers on a daily basis.
• Processing payroll as well as assist with human resources duties including new hire packages,
creating and implementing procedures and manuals for daily workflow on cash sheets and
Micros program.
• Oversaw all aspects of building maintenance, site security, day to day general office support,
and customer service.
• Conducted training of staff and adhering to service standards for both restaurant and brewery
• Tasked with resolving escalated customer complaints.
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Director of Operations
Calgary, AB
May 2010 - Apr 2016 (5 years 11 months)
Provided, planned & ensured the productivity, performance, efficiency and
profitability of Quarantine Restraints
Coordination and Management
• Set priorities, delegated tasks and organized work flow for team members
• Reviewed and analyzed current and past sales reports to help forecast upcoming
production schedule and spread of units needed to be ordered
• Created and maintained pricing for internal and external distribution of products
• Designed functional specifications for each Quarantine SKU for internal budget and
purchasing
• Coordinated overseas production and logistics between different manufacturers
• Identified and implemented improvements to create better processes in delivery,
timing and efficiency and cost effectiveness for outgoing and receiving shipments
of product
Marketing and Sales
• Designed and developed new industrial truck cargo restraints and accessories to
help enhance sales and product line offering.
• Created marketing and advertising concepts for internal and external audiences.
• Developed and conveyed overall interactive team design vision by defining group
direction and goals while challenging and introducing new and innovative methods
of creative execution for marketing and advertising of the cargo restraints.
• Managed customer support and provided training to territory representatives
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Design Director
Calgary, AB
May 2010 - Apr 2016 (5 years 11 months)
Established, led and directed the organization’s creative practices to deliver
Men’s & Women’s technical Air Medical apparel, custom bags & cases
Design & Production
• Researched, designed & developed of all new apparel products for new clients
• Sourced fabrics and materials overseas relevant to each specific project i.e.
20,000 mm waterproof High visibility fabrics.
• Created visual illustrations, drawing concepts and inspirational mood boards for
client approval, along with developed patterns and working samples.
• Created design processes, implemented quality standards and coordinated
production and logistics between overseas manufacturers
• Provided influencing ideas to enhance productivity i.e limiting available colourways
to jacket and vest designs and using a single virtual work platform so that updates
can be done from the office or at home.
• Developed and designed concepts and executed creative branding material as
required i.e. graphics, booklets, pamphlets, banner stands etc. for sales team and
vendors.
Coordination and Management
• Created and maintained pricing for internal and external distribution of products.
• Established creative strategy, budgets & schedules for key design projects such as
STARS Men’s and Women’s outer wear jacket line, Phoenix apparel line and
Propaq Case.
• Managed design processes to ensure efficient and timely delivery of designs and
samples to production and clients.
• Liaised with and maintained relationships with suppliers, manufacturers and clients.
• Consulted with clients to tailor and complete proper designs and fit of all products
such as soft shell jackets for Winnipeg EMS.
• Coached new client team members how to properly use and wear their specifically
designed apparel
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Night Leader / Manager
Calgary, AB
Mar 2008 - Jan 2012 (3 years 10 months)
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Assistant Designer
Toronto, ON
Apr 2002 - Jul 2007 (5 years 3 months)
Assist in the execution of high-end menswear, including one of a kind pieces for individual clients and production pieces for corporate clients. Responsibilities range from the illustration of conceptual drawings to the production of final products including:
- Designing illustrations for individual tastes of clients as well as company collections
- Drafting and pattern making of entire lines
- Cutting and sewing of samples and of custom designs
- Sourcing and choosing of fabrics and fabric mills and various textiles
- Assembling and presentation of inspiration, story and swatch boards
- Drafting computer technicals for entire collections
- Creating cost and specification sheets for each garment
- Implementing and assembling individual buyer packages
- Contacting, choosing and booking of models from well respected agencies
- Conducting and overseeing model fittings
- Overseeing and handling of buyers for product purchases
- Liaising with different manufacturers and individual /corporate clients to ensure smooth delivery of product
- Building and maintaining solid business relationships with client and agency liaisons
- Producing custom designs and outfits for well respected companies such as MAC Cosmetics, Polar Ice, BMO & BMW