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University of Hertfordshire / BA (Humanities Cognitive Psychology)
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GA London Scholarship Awardee
User Experience Design course
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IDEO/Treehouse Innovation Workshop Training
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User Experience Lead / Product Owner
Intelligent Mobile (Agency-side contract)
User Experience Specialist role on a global logistics/tech client for a phased transformation across digital channels. Defining workflows/standards for all future projects within the agency while delivering data-informed designs in an Agile/Lean environment.
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User Experience Specialist
Centrica (Client-side contract)
Present
Part of the wider Centrica UX & Design and DesignOps unit working on CUI, bot and data-driven moments to help build more inclusive and efficient digital services. Advised a workstream strategy shift to focus the Chatbot channel on the most at-risk (COVID) customers, and optimise digital channel demand and handover moments.
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UX Lead / Walgreen Boots Alliance (Client-side contract)
User Experience Lead role delivering a new digital framework for WBA Global Products that incorporates native app, social, community, eCom, service design, and offline CX.
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Wunderman
(Agency-side contract) UX Lead User Experience Lead on the WPP agency digital transformation client EY, mentoring other designers and hacking workflows for better outcomes. Royal Dutch Shell project working on a loyalty campaign strategy.
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Certification (MS-700)
Present
Managing Microsoft Teams I give consent to use my data in accordance with GDPR/ePR and share the right-to-represent for this role to this agency/recruiter Daire McCann Candidate
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User Experience Lead
LiveArea (Client-side contract)
Present
Elevated commerce services provider for B2C and B2B brands, bringing digital commerce to life through strategy, design and marketing. Creating new propositions with integration partners (Klarna, Shopify, Salesforce), product innovation (VUI, AR, UX) and productization of service lines.
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User Experience Lead
Superunion/WPP (Agency-side contract)
User Experience Lead role for this WPP agencies FS (Retail) client, based in Bahrain. Working with senior business and technical staff from Arab Banking Corp, Gulf International Bank and Monzo we were also collaborating with Backbase (tech delivery partners).
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User Experience Lead
HCA / (Client-side contract)
United Kingdom
User Experience Lead role on a Digital Transformation project for private healthcare provider to create a patient-facing brand experience. From inter-agency cooperation building to business process adjustment, team tooling, and a shifting compliance landscape - the healthcare space is still a challenging sector.