Daire McCann, Senior/Lead User Experience (EU timezones) in London, United Kingdom

About

Design Lead with a User-Centered method, bringing a diverse skill-set built from over 15 years across varied sectors, client-side and agency.

I can validate a proven capability in producing Service Design assets, leveraging both traditional and trending tools with a competitive edge from Cognitive Psychology and Human Factors.

Having created service experiences for brands including Google, Nike, BBC, Paypal, Pwc and Mastercard I've learned how to reduce TCO while bringing design capability in-house - pushing for accelerated quality across service/design touchpoints.

Go to my linkedin for a concurrent CV and more work samples, along with 25 Recommendations from various teams/projects.

Education

BA Cognitive Psychology

University of Hertfordshire

1995 - 1998

Experience

University of Hertfordshire / BA (Humanities Cognitive Psychology)
GA London Scholarship Awardee

User Experience Design course
IDEO/Treehouse Innovation Workshop Training
User Experience Lead / Product Owner

Intelligent Mobile (Agency-side contract)

User Experience Specialist role on a global logistics/tech client for a phased transformation across digital channels. Defining workflows/standards for all future projects within the agency while delivering data-informed designs in an Agile/Lean environment.
User Experience Specialist

Centrica (Client-side contract)

Present

Part of the wider Centrica UX & Design and DesignOps unit working on CUI, bot and data-driven moments to help build more inclusive and efficient digital services. Advised a workstream strategy shift to focus the Chatbot channel on the most at-risk (COVID) customers, and optimise digital channel demand and handover moments.
UX Lead / Walgreen Boots Alliance (Client-side contract)

User Experience Lead role delivering a new digital framework for WBA Global Products that incorporates native app, social, community, eCom, service design, and offline CX.
Wunderman

(Agency-side contract) UX Lead User Experience Lead on the WPP agency digital transformation client EY, mentoring other designers and hacking workflows for better outcomes. Royal Dutch Shell project working on a loyalty campaign strategy.
Certification (MS-700)

Present

Managing Microsoft Teams I give consent to use my data in accordance with GDPR/ePR and share the right-to-represent for this role to this agency/recruiter Daire McCann Candidate
User Experience Lead

LiveArea (Client-side contract)

Present

Elevated commerce services provider for B2C and B2B brands, bringing digital commerce to life through strategy, design and marketing. Creating new propositions with integration partners (Klarna, Shopify, Salesforce), product innovation (VUI, AR, UX) and productization of service lines.
User Experience Lead

Superunion/WPP (Agency-side contract)

User Experience Lead role for this WPP agencies FS (Retail) client, based in Bahrain. Working with senior business and technical staff from Arab Banking Corp, Gulf International Bank and Monzo we were also collaborating with Backbase (tech delivery partners).
User Experience Lead

HCA / (Client-side contract)

United Kingdom

User Experience Lead role on a Digital Transformation project for private healthcare provider to create a patient-facing brand experience. From inter-agency cooperation building to business process adjustment, team tooling, and a shifting compliance landscape - the healthcare space is still a challenging sector.

Awards

MS Team Certification (MS-700): Collaboration in the Cloud

Affiliations

Linkedin Groups - Processing.org, Futureheads - User Experience Group, Interaction Design Association, User Interface Design.

Industries

Skills

Elsewhere on the Web

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On Coroflot

@dairemccann, member since 2013

Following 1
Followers 6

Daire McCann

Associate Gear Designer

Letter and Script Engraver (Banknote) Apprentice