Fifteen years of customer experience design in fields as diverse as politics, consumer products, and cutting-edge high technology. Familiar with the theory and practice of customer experience design (e.g., "scoring" of touchpoint compositions, customer path mapping, wayfinding analysis, ethnographic techniques, and integrated design). Looking for interesting engagements or a long-term relationship with a firm incorporating experience design in its practice.
• Fulbright Scholar (studied impact of early cellphone service on East-West transborder culture in the Nordic Arctic Circle)
• Mecklermedia Virtual Worlds Award (for the work of my company, Worldesign Inc.)
METal (Media-Entertainment-Technology Alliance), Los Angeles