Courtney Reed Baker

- Owned the entire UX lifecycle, from ecosystem mapping to engineer hand-off
- Gave thought leadership and UX strategy to stakeholders and team members
- Worked in a client-facing role to ensure the best results
- Utilized clear communication to guide stakeholders concrete solutions
- Spearheaded the qualitative research and visual design directives
- Conducted instructional meetings and workshops on various design topics
- Collaborated cross-functionally with international teams
- Applied human-centered design philosophies to medical technology systems

- Designed and conducted an in-depth qualitative research plan
- Analyzed data and synthesized results into preliminary solutions
- Translated findings for a variety of teams to provide valued insight
- Collaborated on quantitative research to validate qualitative findings

- Delivered drastic increases of critical metrics, such as an over 2x increase in page views and over 11x increase in social media followers on Facebook
- Clients reported high satisfaction with my data-driven design approach
- Worked in client-facing roles to identify pain points and create viable solutions