Courtney Mercado
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About
An inquisitive product designer passionate about creating digital experiences that empower people and fuel social and environmental change.
I believe design is an act of communication, and effective communication begins with an openness to listening and learning. As an engineer, I learned to deconstruct problems, develop strategies, and synthesize research to communicate effective solutions. My experience engineering products has shown me the magnitude technology has to make a both a positive and negative global impact, so as a designer I strive to holistically listen to societal and environmental needs. By leveraging these perspectives, I am able to approach design problems from multiple angles and imagine solutions for systemic global challenges.
Skills: User Experience Design, Interaction Design, Information Architecture, User Research, Usability Testing, Responsive Web Design, User Interface Design (UI), Wireframing, Rapid Prototyping, Project Management, Basic HTML/CSS -
Education
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Certificate User Experience Design ImmersiveGeneral Assembly2020 - 2021
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B.S Chemical EngineeringUniversity of Southern California2018
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Experience
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UX Designer/UX ResearcherMixPoseNov 2020 - Dec 2020 (1 month)Led user research efforts, including creation, distribution, and synthesis of user surveys, user interviews, and usability tests to define problem scope. Created user flows to evaluate gaps in tasks of scheduling and joining classes with friends. Designed and iterated on digital wireframes and prototype based on client feedback and usability tests.
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Certification EngineerBoeingJun 2018 - Oct 2020 (2 years 4 months)● Managed new program development timeline involving coordination of engineering design changes, supply chain, and testing of about 3000 new parts required to support certification
● Advised design and manufacturing engineers on product design decisions early in new feature development to support certification efforts, reducing program expenses up to $400,000
● Reviewed 15-20 engineering drawings and design concepts per week for compliance to Federal Aviation Administration (FAA) fire safety regulations
● Authored 3 certification test plans and reports per month to show compliance of airplane parts
● Initiated newsletter creation to increase team morale, foster knowledge sharing, and support cross-team collaboration within organization of about 90 engineers, inspiring 3-5 other organizations to create newsletters -
Corps Member / Public Relations Student CoordinatorJumpstart for Young ChildrenSep 2014 - May 2018 (3 years 8 months)● Observed students’ individual learning styles to create supplemental literary guides and props, increasing learning retention and student engagement by 25%
● Engaged over 60 program managers, preschool teachers, and Corps Members in community events and at home learning kits to increase parent involvement in children’s education
● Produced an animated short video to support USC Jumpstart’s training program, which became available to over 16,000 Jumpstart National Corps members as a training resource
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Elsewhere on the Web
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On Coroflot@courtneymercado, member since 2015