-
Help Desk Specialist
Cincinnati, OH
Jun 2014 - Aug 2019 (5 years 2 months)
- Was with branch in Cincinnati, OH, worked both in-office and remotely
- Parts of Triton Digital had been sold to Frankly Media in Spring 2019
- Gave timely answers to clients’ product questions
- Documented client requests and solutions for reference
- Documented and escalated requests to appropriate teams when unable to resolve with own knowledge
- Worked with Triton teams to troubleshoot bugs or make updates to client websites in addition to general tasks
- Served over 200 radio companies, with about 750 stations using company's products
-
Web and Graphic Design Intern
Marca USA
Newport, KY
Dec 2013 - Jan 2014 (1 month)
- Created/updated websites for a variety of companies
- Developed digital objects for print and web use
- Demonstrated organization and task management skills, and ability to work independently and as a group
-
Web Design and Social Media Specialist Intern
Athletic Department College of Mount St. Joseph
Cincinnati, OH
Aug 2012 - May 2013 (9 months)
- Created/updated websites and social media sites
- Developed digital objects for print and web use
- Researched technology applications for recruiting