Charles Infosino

* Write content for online publications, articles for print media, and press releases for small businesses
* Wrote The Unofficial Guidebook to Paramount's Kings Island, published in 2003 2,700 copies sold

* Reviewed legal documents on Aacer website to conduct research on bankruptcy cases
* Conducted reconciliation of customer mortgage accounts during bankruptcy to review debtors' payment histories and determined which fees were legally collectable and which needed to be waived
* Wrote articles for the Mortgage Communications Team's newsletter and helped plan events
* Won "Top Performer" Certificate of Recognition several times for consistently exceeding quality and production goals

* Determined eligibility for Medicaid, SNAP (food assistance) and KTAP (cash assistance) and provided customer service to over 1,300 clients fielded large telephone inquiries, documented cases, and data entry
* Edited the office newsletter

* Office Support Assistant at Kentucky Cabinet for Health and Family Services

* Wrote technical Request for Proposal (RFP) responses, usually two per week, ranged from 20 to 100 pages
* Edited and maintained the company website and marketing materials using Adobe software

* Worked in the Electronic Funds Transfer (EFT) department, which served banks and credit unions
* Coordinated the product installation over 16,000 ATMs and EFT products, such as surcharging
* Trained end-users on proprietary software and provided telephone customer service to banking clients
* Completed customer correspondence, work schedules and generated weekly progress reports
* Wrote articles for the department newsletter