Christine Hagar

• Work closely with the marketing and product development teams to synthesize business requirements
• Facilitate group collaboration and drive team to consensus
• Establish the vision, strategy and execution of solutions, including creating of site maps, information architecture, concept models, user persons, user scenarios, wireframes task flows, interaction designs and specifications for mobile and desktop applications
• Conduct usability testing to validate web and mobile design solutions and apply research findings accordingly
• Perform user analysis testing to understand the voice of the customer and create user requirements
• Work with business stakeholders to understand the problem statement, goals for the project and determine how success would be measured
• Mentor team members and educated peers on user experience best practices

• Meet with the Business and IT Partners to gather requirements
• Provides direction to UX Team to keep design in line with user and project goals
• Organize, prepare and present in Design/Project reviews
• Initiate UX collaboration
• Part of Agile team participating in daily stand-ups
• Verify correct UX resources are on the project
• Responsible for quality and delivery of all UX Design deliverables
• Meet with UX team and review team assignments and deliverables
• Coordinates key UX resources: Style Guides, Usability, Accessibility, etc.
• Set up meetings with UX team, w/ Business, w/ Development, working sessions, creative reviews, design reviews
• See opportunities between and across projects
• Evaluates/prioritizes business and functional requirements
• Converts requirements into components on page
• Partner Interviews
• Determine interaction patterns (behaviors)
• Ensure that designs are meeting style guide standards
• Review epics, features, and tasks within RTC and make updates as appropriate
• Translates requirements into concepts/designs using Balsamiq, Fireworks and Axure

• Build strong relationships and effectively collaborate with internal stakeholders/external clients to establish customer business needs, user requirements and technical feasibility for both new and existing products.
• Translate requirements into user stories, process maps, working prototypes using Balsamiq, Axure and PowerPoint.
• Create and maintain functional specifications in Quality Center.
• Part of Agile Team managing and prioritizing product backlog issues in Rally.
• Present and conduct user groups at the annual at GE Healthcare's National Users Conferences.
• Act as a liaison between the User Experience and the Product Management teams to ensure new products are meeting the UX standards and customers needs.
• Provide new product enhancement knowledge transfer sessions to internal staff and customers.
• Work with Quality Assurance to validate test plans for new product enhancements.
• Review User Support Guides and new product documentation to ensure they were written according to the specification.
• Work as a project manager to ensure that the new enhancements/bug fixes for a specific release were on time and within budget.
• Part of the new product deployment team to ensure the products are transitioned to installs, support and sales smoothly.
• Work with Product Managers to ensure that market requirements are innovative, functional and meet company business requirements.
• Work with industry groups (CAQH, WEDI, X12) to ensure products are meeting regulatory standards.

• Lead Designer on the EDI Interactive Claim Status Transaction, which reduced the customers claim status response time by 86%.
• Six Sigma Green Belt managing and reporting project status through the Define, Measure, Analyze, Design and Verify stages.
• Lead Designer/Inventor for the EDI Claim Status Patent #US20050251429
• Lead Designer/Inventor for the EDI Referrals Patent #US20070027718
• Gathered requirements and translated them into workflow maps, wireframes and context scenarios.
• Created prototypes, user personas, context scenarios and conducted user groups /usability tests to ensure designs were meeting customers’ needs.
• Created compelling user interfaces through visual designs that delighted our customers.
• CAQH CORE voting member that lead GE’s certification effort for CORE Phase I and II.
• Performed knowledge transfer sessions to prepare organization for new product designs.
• Ensured that the EDI product was 508 compliant as well as mentored other development teams in understanding the compliancy process.

• Negotiated with third party training vendors to provide IDX staff and IDX customers with onsite technical training at a discounted rate saving IDX and IDX customers $176K on training.
• Saved IDX Staff $432K for Software License Fees.
• Performed needs analysis and provided training solutions that supported both internal and external customer business needs.
• Worked with Account and Program Managers in identifying, qualifying, and securing add-on business opportunities.
• Created project statement of work, defining business objectives, project scope, budget, schedule and success criteria for technical training.

• Managed and motivated a staff of engineers, analysts and project managers working on special software projects to achieve 4.6 million-dollar revenue targets.
• Lead both customers and internal stakeholders through defining a project’s business objectives, scope, budget, schedule and project milestones.
• Hired and retained talented staff and worked with them to establish developmental goals.
• Managed, negotiated and reviewed customer contracts.
• Ensured salary increases and money allocated for team education was within team budget.

• Responsible for superior levels of customer satisfaction with project related work by assigning requests to appropriate staff, assuming ownership of requests, as well as negotiating customer contracts
• Created project schedules, deadlines and measures
• Worked with customers to determine business reasons for project requests
• Ensured that projects stayed within agreed upon budget
• Worked with the Lotus Notes Team to create a project-tracking database
• Part of sub-team to develop PRT standards for the New Service Model
• Created course material, as well as trained customer support during the role out of the New Service Model

• Responsible for superior levels of customer service by researching customer inquires, troubleshooting customer software application issues, as well as consulting customers on better ways to utilize their systems
• Instructed new hires and customers on latest software
• Part of a Quality Assurance Team that created and tested new release software
• Traveled to hospitals for retraining sessions and audit visits