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Lead Technical Writer
Content Design
Acted as for the BlackBerry user guide for all BlackBerry smartphones * Wrote technical documentation and managed localization exports from the CMS * Defined the information architecture for BlackBerry smartphone documentation for mobile and web * Worked with developers, user experience analysts, and visual designers to redesign the Help app * Managed all DITA maps in CMS, and exported them for publication in 35+ languages * Reviewed and approved technical writers' content specifications in collaboration with editors Technical Writer for Training
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Product Designer
Website content
Emmetros * Product concept development lead * Wire-framing and proof-of-concept testing * Product roadmap definition and presentation
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Grant and pitch writer / Information Architect
BlackBerry / Research In Motion
design and development Product Information Development, Research and Development Defined information architecture taxonomy, and metadata strategy for BB10 mobile Help app * Wrote internal training content and defined content guidelines for writers and editors * Conducted user experience and product research and testing (Ex. user interviews, customer feedback, quantitative analytics, card sorts, focus groups, feature rank, tree testing, usability benchmarking) * Led a group of writers and editors to collect and analyze user feedback and metrics on content to formulate top user issues each month * Co-managed search engine (Google Solr) configuration, feature implementation, and troubleshooted issues * Problem-solved DITA CMS issues for internal users such as tag strategy and output design * Optimized SEO of web and mobile content Lead Technical Writer, Content Design Product Information Development, Research and Development